Hotel res Bot UG

Hotel res Bot UG

About the Role Hotel Res Bot is seeking a Hotel Operations Specialist to join our fast-growing SaaS company that helps hotel groups improve and automate their group enquiry management, reservations, and guest communication workflows. This is a unique opportunity to bridge your hotel industry expertise with technology solutions that solve real operational challenges. This is not a traditional sales or lead generation role. We're looking for someone who deeply understands hotel group and reservation workflows and can identify where hotels are losing revenue due to operational inefficiencies. You'll work directly with hotel groups and chains to uncover genuine operational bottlenecks and transform these insights into structured commercial opportunities. Company Overview Hotel Res Bot specializes in helping hotel groups reduce manual workload, improve response times, and increase conversion from inbound demand, particularly in complex group booking environments. We integrate with existing hotel technology stacks including PMS and booking engines, but our primary focus is on real operational workflows rather than theoretical software processes. As a small, international, fully remote team, we emphasize ownership, clarity, and practical execution. Key Context Most hotel groups still handle group enquiries through complex, manual, email-based workflows involving multiple stakeholders across property, regional, and headquarters levels. This creates consistent operational challenges including slow response times that reduce conversion rates, conflicting revenue management and group sales priorities, lost opportunities due to coordination delays, and fragmented communication across systems and email threads. This Role is NOT for you if: Your experience is primarily in SaaS outbound/SDR/cold calling You prefer high-volume prospecting or scripted outreach You lack experience in hotel operations, reservations, or group sales You're seeking a closing sales role You're unfamiliar with practical hotel group enquiry handling This Role IS for you if: You have hands-on experience in hotel group sales, reservations, or operations You understand how group enquiries are processed, delayed, and lost in real hotel environments You're comfortable engaging with hotel operational and commercial stakeholders You're genuinely curious about revenue leakage in hotel operations You can translate operational realities into structured commercial insights Responsibilities Opportunity Identification Identify hotel groups and chains with inefficient group enquiry workflows Initiate meaningful conversations with relevant stakeholders including reservations teams, group sales managers, and headquarters personnel Analyze how group demand flows from initial request through final booking decision Research and understand organizational structures across different hotel chains Discovery and Analysis Conduct structured conversations to map real operational workflows Document internal decision-making processes across property and headquarters levels Identify specific bottlenecks, delays, and revenue leakage points in group booking processes Understand technology stack limitations and integration challenges Assess communication gaps between departments and properties Opportunity Development Synthesize findings into clear, actionable opportunity briefs Define operational problems, quantify commercial impact, and map stakeholder relationships Prepare comprehensive handover documentation for senior sales team Collaborate on solution positioning based on specific operational challenges identified Continuous Improvement Build increasingly sophisticated understanding of hotel group sales and reservation dynamics Identify recurring patterns across different hotel types, brands, and geographic markets Refine approach based on real-world outcomes and stakeholder feedback Stay current with industry trends affecting group booking processes Requirements Essential Qualifications: Proven experience in hotel operations, reservations, or group sales Deep understanding of group enquiry handling processes in practice Familiarity with hotel communication workflows, particularly email-based processes Ability to engage confidently with hotel operational and commercial teams at various levels Fluent English (written and spoken) Strong analytical and problem-solving skills Excellent written and verbal communication abilities Highly Valued Experience: Background in hotel chains or multi-property environments Exposure to Property Management Systems (PMS) or booking engine platforms Understanding of revenue management constraints and decision-making processes Experience with hotel technology integrations and workflow automation Spanish or German language proficiency Previous experience identifying operational inefficiencies and proposing solutions What Success Looks Like Within your first 2-3 months, you will demonstrate success by developing comprehensive understanding of group and reservation workflows across different hotel environments, consistently identifying specific areas where hotels lose or delay group revenue, engaging relevant stakeholders in substantive, value-adding conversations, and generating structured opportunities that enable immediate sales team action. **