Hotel Res Bot is seeking a Hotel Operations Specialist to join our fast-growing SaaS company that helps hotel groups improve and automate their group enquiry management, reservations, and guest communication workflows. This is a unique opportunity to bridge your hotel industry expertise with technology solutions that solve real operational challenges.

This is not a traditional sales or lead generation role. We're looking for someone who deeply understands hotel group and reservation workflows and can identify where hotels are losing revenue due to operational inefficiencies. You'll work directly with hotel groups and chains to uncover genuine operational bottlenecks and transform these insights into structured commercial opportunities.

Company Overview

Hotel Res Bot specializes in helping hotel groups reduce manual workload, improve response times, and increase conversion from inbound demand, particularly in complex group booking environments. We integrate with existing hotel technology stacks including PMS and booking engines, but our primary focus is on real operational workflows rather than theoretical software processes. As a small, international, fully remote team, we emphasize ownership, clarity, and practical execution.

Key Context

Most hotel groups still handle group enquiries through complex, manual, email-based workflows involving multiple stakeholders across property, regional, and headquarters levels. This creates consistent operational challenges including slow response times that reduce conversion rates, conflicting revenue management and group sales priorities, lost opportunities due to coordination delays, and fragmented communication across systems and email threads.

This Role is NOT for you if:

Your experience is primarily in SaaS outbound/SDR/cold calling
You prefer high-volume prospecting or scripted outreach
You lack experience in hotel operations, reservations, or group sales
You're seeking a closing sales role
You're unfamiliar with practical hotel group enquiry handling

This Role IS for you if:

You have hands-on experience in hotel group sales, reservations, or operations
You understand how group enquiries are processed, delayed, and lost in real hotel environments
You're comfortable engaging with hotel operational and commercial stakeholders
You're genuinely curious about revenue leakage in hotel operations
You can translate operational realities into structured commercial insights

Responsibilities
Opportunity Identification

Identify hotel groups and chains with inefficient group enquiry workflows
Initiate meaningful conversations with relevant stakeholders including reservations teams, group sales managers, and headquarters personnel
Analyze how group demand flows from initial request through final booking decision
Research and understand organizational structures across different hotel chains

Discovery and Analysis

Conduct structured conversations to map real operational workflows
Document internal decision-making processes across property and headquarters levels
Identify specific bottlenecks, delays, and revenue leakage points in group booking processes
Understand technology stack limitations and integration challenges
Assess communication gaps between departments and properties

Opportunity Development

Synthesize findings into clear, actionable opportunity briefs
Define operational problems, quantify commercial impact, and map stakeholder relationships
Prepare comprehensive handover documentation for senior sales team
Collaborate on solution positioning based on specific operational challenges identified

Continuous Improvement

Build increasingly sophisticated understanding of hotel group sales and reservation dynamics
Identify recurring patterns across different hotel types, brands, and geographic markets
Refine approach based on real-world outcomes and stakeholder feedback
Stay current with industry trends affecting group booking processes

Requirements
Essential Qualifications:

Proven experience in hotel operations, reservations, or group sales
Deep understanding of group enquiry handling processes in practice
Familiarity with hotel communication workflows, particularly email-based processes
Ability to engage confidently with hotel operational and commercial teams at various levels
Fluent English (written and spoken)
Strong analytical and problem-solving skills
Excellent written and verbal communication abilities

Highly Valued Experience:

Background in hotel chains or multi-property environments
Exposure to Property Management Systems (PMS) or booking engine platforms
Understanding of revenue management constraints and decision-making processes
Experience with hotel technology integrations and workflow automation
Spanish or German language proficiency
Previous experience identifying operational inefficiencies and proposing solutions

What Success Looks Like

Within your first 2-3 months, you will demonstrate success by developing comprehensive understanding of group and reservation workflows across different hotel environments, consistently identifying specific areas where hotels lose or delay group revenue, engaging relevant stakeholders in substantive, value-adding conversations, and generating structured opportunities that enable immediate sales team action.

Interested in this position?

Don't miss out on this opportunity. Apply now and take the next step in your career.

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About Hotel res Bot UG

Hotel res Bot UG is a fast-growing SaaS company that helps hotel groups automate and improve their management of group enquiries, reservations, and inbound guest communication. The company focuses on reducing manual workload for hotel operations teams while improving response times and increasing conversion rates from inbound demand, particularly in complex group booking environments. Their solutions integrate with existing hotel technology stacks including property management systems and booking engines, with an emphasis on practical operational workflows rather than theoretical software processes.