Cloud Platform Administrator

Cloud Platform Administrator — Hybrid | Warsaw, Poland

About the Role

We are a global leader in data and AI, helping customers around the world transform data into intelligence and questions into answers. Our software and services power some of the most ambitious organisations on the planet, and our people are at the heart of everything we do. Recognised by Fast Company, Forbes, Newsweek, and others for our inclusive culture and innovative technologies, we offer a dynamic, fulfilling career experience with flexibility and a world-class working environment.

Our Managed Cloud Services division is growing rapidly, and we are looking for a talented Cloud Platform Administrator to join our team in Warsaw. This is one of the biggest growth areas across our global organisation, and you will have a genuine opportunity to help shape how we operate in the region. In this role, you will install, configure, maintain, support, and service customer cloud systems and environments — both hosted by us and deployed on customer premises — while working across a diverse portfolio of clients every day.

If you are passionate about cloud infrastructure, thrive in a fast-paced technical environment, and take pride in delivering outstanding service, we want to hear from you.

Responsibilities

• Deliver exceptional customer service with a customer-first mindset, continuously seeking ways to improve support and service delivery
• Administer, maintain, and install SAS Enterprise software and solutions, while managing and troubleshooting mid-tier and container-based applications in cloud environments
• Provide operational support for global PSD/Partner batch jobs and automations, ensuring reliability and performance across deployments
• Handle daily tasks through SAS Cloud ticketing systems, following CIS best practices and IT Service Management (ITSM) principles to meet SLA requirements
• Create and maintain comprehensive service documentation, including runbooks, knowledge base articles, and internal wiki content
• Diagnose, document, and resolve system issues, collaborating with external customers and interfacing with internal support teams and vendors to ensure seamless service delivery
• Guide, coordinate, and assist departmental staff, contributing to a collaborative and high-performing team environment
• Participate in establishing departmental objectives and shaping team processes and procedures
• Provide quality assurance through internal reviews for other members of the team
• Manage service queues and assign tickets based on team procedures, providing service leadership for local teams
• Deliver technical support to international clients as part of a 24/7 shift coverage model
• Ensure all applicable security policies and processes are followed to support the organisation's secure software development goals
• Embrace and embody our core values: curiosity, passion, authenticity, and accountability

Requirements

• 5+ years of experience scripting in more than one language, architecting infrastructure requirements and system designs, and working in complex computing environments
• At least 3 years of experience in end-user and system administrator consulting or providing other first-level consulting
• Bachelor's degree in Computer Science, Mathematics, Statistics, or a related quantitative field (an equivalent combination of related education, training, and experience may be considered)
• Strong knowledge of programming languages, operating systems, hypervisors, Software Defined Storage (SDS), Software Defined Networks (SDN), utilities, services, and editors relevant to the role
• Senior-level technical knowledge of the internal workings, diagnostic tools, and features of complex systems, with a strong aptitude for visualising solutions to complex problems
• Ability to script or write software programs with an understanding of the underlying machine architecture
• Excellent written and oral communication skills with the ability to collaborate effectively, problem-solve, and independently learn new technologies from documentation
• Deep understanding of the interdependencies between multiple systems and software within a computing infrastructure, as well as complex system architectures
• Proof of right to work in Poland is required

Additional Competencies

• Initiating Action — Proactively taking prompt action to accomplish goals and achieve results beyond what is required
• Technical and Professional Excellence — Maintaining a high level of skill and knowledge in relevant areas, staying current with developments and trends, and leveraging expertise to deliver results
• Work Standards — Setting and self-imposing high standards of performance, taking accountability for assignments, and consistently striving for excellence

Why Join Us

We believe our people make the difference. Our inclusive, diverse workforce brings together unique talents and inspires teams to create innovative software that reflects the breadth of our global user base. At SAS, it is not about fitting into our culture — it is about adding to it. We offer a competitive compensation package, a flexible hybrid working model, and a genu