ServiceNow Administrator
Job Description
ServiceNow Administrator
Location: Poland (Remote)
Working Model: Full-time, Remote
About the Role
Sapiens International Corporation is seeking an experienced and motivated ServiceNow Administrator to join our growing technology team. In this role, you will play a central part in the design, development, configuration, and implementation of scalable solutions on the ServiceNow platform, directly supporting our global insurance software operations.
You will partner closely with business and technical stakeholders to deliver high-quality ServiceNow solutions that align with organizational objectives, drive operational efficiency, and enhance the overall user experience. This is an exciting opportunity to work within a global, cloud-native environment alongside industry experts, contributing to meaningful digital transformation across a leading enterprise platform.
A key dimension of this role is the effective use of AI tools and AI-enabled capabilities to strengthen development productivity, elevate solution quality, and improve analysis, troubleshooting, and delivery outcomes.
Responsibilities
- Develop and implement ServiceNow applications and modules in alignment with defined business requirements
- Customize and configure ServiceNow applications, workflows, forms, and reports to meet evolving organizational needs
- Develop and maintain ServiceNow workflows, catalog items, business rules, UI policies, customer metadata uploads, system enhancements, and script includes
- Perform comprehensive ServiceNow administration activities, including user management, role management, and security configuration
- Conduct thorough testing, debugging, and troubleshooting of ServiceNow applications and integrations
- Investigate and resolve defects reported by end users and backend users in a timely and effective manner
- Perform data fixes across instances and support implementation updates and defect resolution
- Maintain up-to-date knowledge of ServiceNow releases, new features, and industry-leading practices
- Analyze customer requirements and translate them into effective, scalable ServiceNow solutions
- Leverage AI tools and AI-enabled capabilities, where appropriate, to support solution design, development, analysis, troubleshooting, automation, and productivity improvement within ServiceNow delivery activities
Requirements
Essential:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- A minimum of 3 years of hands-on experience as a ServiceNow Developer
- Strong knowledge of the ServiceNow platform and its core modules, including Customer Service Management (CSM), IT Service Management (ITSM), Case Management, Account Management, Incident Management, Change Management, SLA Management, Service Catalog Management, and ACL Management
- Proven experience working for a Born in the Cloud or Cloud-Native technology company
- Hands-on experience working with AI tools or AI-enabled capabilities that support and enhance ServiceNow development activities, including development, automation, analysis, troubleshooting, or productivity improvement
- Proficiency in ServiceNow scripting, including JavaScript and Glide API, and platform customization
- Experience with ServiceNow workflows, including Workflow Editor and Flow Designer, as well as business rules, UI policies, and catalog development
- Strong understanding of ServiceNow administration, including user management, role management, and security configuration
- Familiarity with ServiceNow integration methods, including REST, SOAP, MID Server, and APIs
- Excellent problem-solving and analytical skills with a structured, methodical approach
- Strong communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders
- Fluency in English (written and spoken)
- Demonstrated capacity for self-learning and continuous professional development
- Excellent organizational and time management skills
- A proactive, customer-oriented mindset and the ability to work effectively as part of a distributed team
Advantageous:
- Experience with Enterprise IT Operations Management (ITOM) and Community modules
- Experience in portal development within the ServiceNow platform
- Familiarity with ServiceNow AI capabilities and modules, including Now Assist
- ServiceNow certifications, such as ServiceNow Certified Application Developer (CAD) and ServiceNow Certified System Administrator (CSA)
What We Offer
- Opportunity to design and develop complex integration solutions within a globally recognized enterprise platform
- Stable employment — permanent job contract
- Flexible working hours to support healthy work-life balance
- A partnership-oriented culture that respects individual needs and actively supports employee development plans
- The opportunity to gain professional experience and learn from **global industry
Interested in this position?
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