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**Return & Exchange Policy** We stand behind the quality of our products and want you to be completely satisfied with your purchase. Please review our return and exchange guidelines below. **ONLINE ORDERS** **Return Timeline:** - Singapore orders: 14 calendar days - International orders: 45 calendar days **Return Requirements:** Items must be in original condition with all tags attached, unworn, unwashed, and unaltered. Products must be free from fragrance, deodorant, or any scents. Shoes should only be tried on indoors and returned in original packaging with all tags and stickers intact. Items must be purchased directly from our website and are eligible for one-time return or exchange only. **Return Options:** - Store credit (valid for 6 months, redeemable online and in-store) - Exchange for equal or higher value item (price difference applies for upgrades; no refunds for lower value exchanges) **Return Methods:** - Mail returns: Send to 1 Pemimpin Drive #07-05 One Pemimpin, Singapore 576151 (Weekdays, 10am–5pm) using trackable courier service - In-store drop-off: ION Orchard B3-33 during return window **Important Notes:** Items purchased with store credit cannot be returned or exchanged. Sale items, accessories, CO products, and purchases made with promotional codes are final sale. Items returned in unsuitable condition may be sent back to customer. **STORE PURCHASES** We offer exchanges only for in-store purchases within 14 calendar days. Exchanges must be for equal or higher value items in original condition with tags attached, free from fragrance, and eligible for one-time exchange per receipt only. Store purchases are not eligible for store credits or refunds. Tax-refunded purchases and items bought with store credits cannot be exchanged. The same product exclusions apply as online orders. **DEFECTIVE OR INCORRECT ITEMS** If you receive a defective or incorrect item, please report the issue with your order number, clear photos, and product details including code, size, and color. Items must be in original condition and purchased directly from our website for review. Thank you for being part of our community. We appreciate your business and are committed to providing exceptional service.