Klarra
**Return & Exchange Policy** We stand behind the quality of our products and want you to be completely satisfied with your purchase. Please review our return and exchange guidelines below. **ONLINE ORDERS** **Return Timeline:** - Singapore orders: 14 calendar days - International orders: 45 calendar days **Return Requirements:** Items must be in original condition with all tags attached, unworn, unwashed, and unaltered. Products must be free from fragrance, deodorant, or any scents. Shoes should only be tried on indoors and returned in original packaging with all tags and stickers intact. Items must be purchased directly from our website and are eligible for one-time return or exchange only. **Return Options:** - Store credit (valid for 6 months, redeemable online and in-store) - Exchange for equal or higher value item (price difference applies for upgrades; no refunds for lower value exchanges) **Return Methods:** - Mail returns: Send to 1 Pemimpin Drive #07-05 One Pemimpin, Singapore 576151 (Weekdays, 10am–5pm) using trackable courier service - In-store drop-off: ION Orchard B3-33 during return window **Important Notes:** Items purchased with store credit cannot be returned or exchanged. Sale items, accessories, CO products, and purchases made with promotional codes are final sale. Items returned in unsuitable condition may be sent back to customer. **STORE PURCHASES** We offer exchanges only for in-store purchases within 14 calendar days. Exchanges must be for equal or higher value items in original condition with tags attached, free from fragrance, and eligible for one-time exchange per receipt only. Store purchases are not eligible for store credits or refunds. Tax-refunded purchases and items bought with store credits cannot be exchanged. The same product exclusions apply as online orders. **DEFECTIVE OR INCORRECT ITEMS** If you receive a defective or incorrect item, please report the issue with your order number, clear photos, and product details including code, size, and color. Items must be in original condition and purchased directly from our website for review. Thank you for being part of our community. We appreciate your business and are committed to providing exceptional service.
The Wine Group
**Logistics Coordinator** **About The Wine Group** The Wine Group (TWG) is a leading producer of award-winning wines and alcoholic beverages across 120+ brands. With operations in California, New York and Australia, TWG is an innovator in developing and marketing brands beloved by consumers globally, including Cupcake, Franzia, Benziger, Imagery, Tribute, Chloe, Meiomi, Cooks, 7 Deadly, Cooper & Thief, and more. We produce our products using sustainable practices to create delicious beverages that people can feel good about. **Position Overview** The Logistics Coordinator ensures that logistics functions within TWG are executed professionally, efficiently, and with exceptional customer service focus. This role involves collaboration with Customer Service, Distribution, and external vendors while managing freight claims and import scheduling coordination. This position is eligible for remote-based work. **Key Responsibilities** • Coordinate comprehensive rail shipping schedules, including car ordering, tracing, and problem resolution while minimizing demurrage charges through effective railcar supply management • Schedule shipments and book loads with various carriers • Manage Over/Short/Damage (OSD) processes and oversee the complete claims management system • Resolve shipping issues with distributors and process freight claims efficiently • Interface with customer service teams on distribution and shipping matters • Process audit exceptions within the Syncada freight payment system • Monitor and manage accessorial, detention, and demurrage charges • Facilitate communication between Shipping department and carriers regarding transportation issues • Serve as primary carrier contact for problem-solving initiatives • Act as internal logistics resource for other TWG departments and personnel **Required Qualifications** • Must be 18 years or older • High School Diploma or equivalent • Ability to thrive in fast-paced, high-pressure environments • Strong leadership, organizational, and interpersonal skills • Flexibility to adapt to changing priorities and customer requirements • Effective leadership and motivation abilities within collaborative team settings • Excellent communication and training capabilities • Proficiency in MS Office Suite • Strong analytical and problem-solving skills • Ability to communicate effectively across departments (sales, planning, accounting) and with customers • Commitment to supporting company procedures and policies • Alignment with The Wine Group's Values: Long-Term Sustainable Value Creation, Relentlessly Entrepreneurial, Empowered People, and Responsible and Trustworthy **Physical Requirements** • Ability to operate office workstation and equipment (computer, keyboard, mouse, copier, printer) for extended periods **Compensation** • Hourly Rate: $21.00/hour • Actual compensation determined by experience, skills, education, and other relevant factors The Wine Group is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status, or other protected characteristics.