SANDEMANs Tours
About SANDEMANs Tours At SANDEMANs Tours, we pride ourselves on delivering exceptional guided experiences across Europe. With over 20 years of history, we have become industry leaders in creating informative and engaging tours that captivate travelers from around the world. Our dedicated team ensures every guest enjoys a memorable and enriching experience while exploring the vibrant cultures, history, and landmarks of Europe. We are committed to helping our guests connect meaningfully with the cities they visit, offering experiences that educate, entertain, and foster a deeper appreciation of diverse cultures long after their journey ends. At SANDEMANs Tours, our goal is to contribute to a more compassionate and connected world through transformative travel experiences. About the Role We are seeking talented, motivated Operations Support Team Members to help grow our operation in Lisbon. This is a unique opportunity to work closely on-site with skilled tour guides and local businesses, developing exciting tours and building strong partnerships. You will gain hands-on international experience while shaping the future of SANDEMANs Tours in one of Europe's most dynamic tourist destinations. This full-time position offers a hybrid remote work arrangement in Lisboa, combining the flexibility of remote collaboration with essential on-site operational activities. As an Operations Support specialist, you will play a crucial role in expanding our presence in the Portuguese market while maintaining the high standards of service excellence that define our brand. Key Responsibilities Launch and develop new tour offerings in Lisbon, conducting market research and feasibility assessments Establish and nurture strategic partnerships with local activity providers, suppliers, and cultural attractions Build and maintain strong relationships with hostels, hotels, and accommodation partners throughout the city Coordinate and organize efficient guest pick-up services from various accommodation points Recruit, interview, train, and manage a team of professional tour guides, ensuring consistent service quality Conduct regular performance assessments and provide ongoing coaching to guide staff Assess operational efficiency across all tour activities and implement improvement strategies Maintain productive working relationships with freelance tour guides and seasonal staff Collaborate effectively with remote team members across different time zones and cultural contexts Monitor financial performance to ensure city operations remain profitable and sustainable Develop and implement customer feedback systems to continuously enhance guest satisfaction Create detailed operational procedures and training materials for new team members Manage inventory, scheduling, and logistics for multiple tour offerings simultaneously Requirements We are looking for someone with local knowledge of Lisbon and a genuine passion for the city as a premier tourist destination. The ideal candidate will possess: Essential Qualifications: Proven experience in tourism, hospitality, travel operations, or related customer service industries Excellent written and verbal communication skills in professional settings Strong interpersonal abilities with demonstrated success in team collaboration and relationship building Results-oriented mindset with unwavering focus on delivering exceptional customer service Highly organized approach with strong analytical and problem-solving capabilities Ability to work independently while effectively managing multiple concurrent tasks under pressure Meticulous attention to detail ensuring accurate and thorough completion of all responsibilities Solid sales skills and business acumen with understanding of profit and loss principles Advanced proficiency in MS Excel including data analysis and reporting functions Fluent in English and Spanish with ability to communicate complex information clearly Flexibility to work weekends and holidays as required by the tourism industry schedule Preferred Qualifications: Genuine passion for walking tours and cultural tourism experiences Previous experience in tour operations, guide management, or destination marketing Knowledge of Lisbon's historical sites, cultural attractions, and tourism infrastructure Understanding of European tourism markets and traveler preferences Experience with partnership development and vendor relationship management Benefits Comprehensive training program covering all aspects of our operations and company culture Competitive compensation package commensurate with experience and performance Opportunities to work in a dynamic international environment with diverse, multicultural teams and clients from around the world Hands-on professional experience working alongside talented guides and established local business networks Clear career growth pathways with opportunities to take on expanded responsibilities and advance within the organization Professional development opportunities including industry training and skill enhancement programs Flexible hybrid work arrangement combining remote collaboration with essential field operations International exposure with potential opportunities to work with other SANDEMANs locations across Europe Cultural immersion opportunities through regular interaction with international visitors and local tourism professionals
Asiacruit BPO, Inc.
About Asiacruit At Asiacruit, we connect top talent with forward-thinking organizations across industries. Our mission is to help businesses grow through smart, strategic, and people-focused solutions. We support companies by providing high-quality Philippine-based talent for both local and global markets. If you are analytical, collaborative, and committed to enabling business growth, we invite you to apply. About the Role We are seeking a motivated and experienced Spanish Sales Customer Service Representative (CSR) with strong English skills for a mid to senior level role. The ideal candidate will manage Spanish-speaking customer accounts, drive sales through consultative conversations, and deliver exceptional service across phone, chat, and email channels. This role requires a results-oriented communicator who can balance revenue generation with high-quality customer experience in a fast-paced environment. Key Responsibilities Customer Engagement & Sales Handle inbound and outbound sales and service interactions in Spanish, with the ability to confidently communicate in English as needed for escalation or internal coordination Convert inbound inquiries and follow up on leads to meet or exceed individual sales targets and KPIs Use consultative selling techniques to identify customer needs, recommend appropriate products or services, and close sales while maintaining compliance with company policies Support upsell and retention activities such as renewals, add-on offers, and customer loyalty programs Conduct proactive outreach to warm leads and existing customers to expand business relationships Customer Service Excellence Provide comprehensive support across multiple communication channels including phone, email, chat, SMS, and in-app messaging Resolve customer inquiries, complaints, and technical issues with professionalism and efficiency Ensure first-call resolution whenever possible while maintaining high customer satisfaction scores Handle escalations appropriately and follow up to ensure complete issue resolution Administrative & Operational Tasks Maintain accurate customer records in CRM systems, including detailed notes on interactions, follow-up tasks, and sales outcomes Participate in campaign briefings, coaching sessions, and team huddles to align on targets, scripts, and objection-handling strategies Collaborate with cross-functional teams including operations, billing, product, and quality assurance to resolve complex customer issues Meet quality standards for call handling, documentation, and customer satisfaction metrics Contribute to continuous improvement initiatives to boost conversion rates and customer retention Generate reports on sales activities, customer feedback, and performance metrics as required Qualifications and Requirements Experience & Background Minimum 3-5 years of customer service or sales experience supporting Spanish-speaking customers Experience in a mid to senior level sales CSR role preferred Proven track record of achieving sales targets and KPIs in a contact center, inside sales, or telesales environment Experience using CRM and ticketing systems such as Salesforce, Zendesk, or similar platforms Language & Communication Skills Fluent in Spanish (native or near-native proficiency required) Proficient in English (spoken and written) to handle internal communication and complex escalations Excellent verbal and written communication skills in both languages Strong documentation and follow-up practices Ability to adapt communication style to diverse customer personalities and situations Technical & Professional Skills Strong consultative selling, negotiation, and objection-handling skills with a customer-first mindset Comfort with data entry, reporting, and basic analytics Ability to work effectively with multiple channels and communication platforms Proficiency in Microsoft Office Suite or Google Workspace Strong problem-solving abilities and attention to detail Excellent time management and organizational skills Work Environment Adaptability Ability to work in a fast-paced, target-driven environment while maintaining quality standards Flexible to support varied schedules and peak business hours as required Comfortable with performance monitoring and quality assurance processes Self-motivated with ability to work independently and as part of a team Education Bachelor's degree preferred but not required; relevant certifications or proven experience will be considered Preferred Qualifications Experience supporting fintech, e-commerce, travel, or telecom accounts servicing Spanish-speaking markets Familiarity with sales enablement tools, call recording systems, and quality monitoring platforms Knowledge of customer success methodologies and retention strategies Experience with multicultural customer bases and international business practices Local candidates or individuals with legal work status in the country preferred Why Join Asiacruit Professional Growth Collaborative and diverse team
Government schools
About the Role Join Strathmore Secondary College as an International Student Program Homestay Coordinator in this fixed-term, full-time position supporting our thriving international student community. As part of our Education Support team (Level 1, Range 3), you'll play a vital role in ensuring the safety, wellbeing, and successful integration of international students through comprehensive homestay program management. Strathmore Secondary College is a high-performing institution of approximately 2,000 students located in Melbourne's northern suburbs. Our college has achieved remarkable recognition, becoming the first secondary school in the Asia-Pacific region to receive Visible Learning Certification in 2024. We're committed to academic excellence while fostering an inspiring and nurturing environment guided by our PRIDE values: Perseverance, Respect, Integrity, Diversity, and Excellence. Key Responsibilities Homestay Program Management: Oversee all international student homestay requirements in compliance with Department of Education International Student Program policies and regulations Monitor and maintain comprehensive homestay program databases with accurate, up-to-date information Coordinate homestay placements matching students with appropriate host families Prepare and distribute homestay responsibility agreements and documentation Compliance and Safety Monitoring: Regularly verify Working with Children Check validity and send renewal reminders to homestay providers Follow up on outstanding mandatory documents and ensure compliance with Child Safe Standards Assist students turning 18 with Working with Children Check applications Conduct site visits and complete inspection checklists for homestay properties Maintain detailed records of inspections and compliance activities Administrative Support: Enter homestay profile data into the Department of Education VISIT system Process and distribute homestay invoices to parents and students Prepare arrival and enrollment documentation for incoming international students Support change of welfare procedures and related paperwork Maintain holiday registers including forms, itineraries, and parental consent documentation Stakeholder Communication: Liaise with parents, agents, and students regarding homestay arrangements and visa requirements Provide written and verbal communication support regarding compliance requirements and student progress Coordinate with the Finance Manager on invoice payments and follow-up procedures Collaborate with front office administration and the International Student Coordinator on enrollment processes Student Support Services: Assist with arrival and reception support for new international students Monitor student wellbeing within homestay placements Support visa-related inquiries and documentation Coordinate with various school departments including library, timetabling, and student management systems Requirements Essential Qualifications and Experience: Demonstrated capacity to perform duties within established guidelines and frameworks Strong coordination and support skills relevant to educational administration Proven ability to work collaboratively in team environments Excellent oral and written communication skills with diverse stakeholders Technical knowledge and expertise in database management and administrative systems Key Competencies: Experience in compliance monitoring and regulatory requirements Strong organizational skills with attention to detail and accuracy Ability to manage multiple priorities and meet strict deadlines Problem-solving skills and capacity to work with minimal supervision Cultural sensitivity and understanding of international student needs Professional Attributes: Commitment to professional learning and continuous improvement Ability to provide advice and support to management and school staff Strong interpersonal skills for working with students, families, and external agencies Understanding of child safety requirements and duty of care obligations Flexibility to adapt to changing priorities and operational needs Working Conditions This role operates within Range 3 parameters, featuring management responsibility and accountability for professional support services. You'll have latitude in determining how to achieve targets and goals within established procedures and school policy. The position involves managing staff and resolving issues with minimal reference to senior management, while providing timely reports and advice on matters relating to the international student program. Professional Development and Support Strathmore Secondary College is committed to supporting employee growth through comprehensive induction programs, ongoing professional development opportunities, and access to the latest educational innovations. As part of our diverse and inclusive workplace, you'll join a team of 290 dedicated staff members working collaboratively to support student success. Our college values diversity and inclusion in all forms and provides a safe, respectful, and inclusive workplace environment. We offer flexible work arrangements and reasonable adjustments to support all employees in achieving their professional goals while maintaining work-life balance. School Environment You'll work within a dynamic educational environment that celebrates academic excellence, music, visual and performing arts, and sport. Our college's partnership with the Victorian Space Science
Pelican Products, Inc.
About the Role Join Pelican Products' EMEA headquarters in Barcelona for an exciting Customer & Operations Support Internship that offers hands-on experience in customer service excellence and supply chain operations. This professional placement opportunity provides comprehensive exposure to our international business operations and marketing activities within a dynamic, fast-paced environment. The internship requires a minimum commitment of 3 months, with preferred duration of 5-6 months to maximize learning and contribution opportunities. Key Responsibilities Data Analysis & Insights: Analyze customer support metrics, feedback, and performance data to identify trends, patterns, and opportunities for service enhancement Process Optimization: Support continuous improvement initiatives within the Customer Service team by documenting current processes, identifying bottlenecks, and proposing solutions Customer Journey Mapping: Participate in comprehensive customer experience mapping exercises to detect pain points, inefficiencies, and opportunities for streamlined service delivery Cross-functional Collaboration: Work closely with Supply Chain and Customer Support teams on various strategic projects and operational initiatives Documentation & Reporting: Prepare detailed reports and presentations on findings, recommendations, and project progress for management review Quality Assurance: Assist in monitoring service quality standards and help implement best practices across customer touchpoints Administrative Support: Provide general administrative assistance to department heads and contribute to daily operational tasks as needed Requirements Currently pursuing a bachelor's or master's degree in Business, Operations, Marketing, International Business, or related field Fluent English communication skills (verbal and written) are mandatory German language proficiency is highly valued and considered a significant advantage Additional European languages are welcomed and will strengthen your application Genuine interest in customer service excellence and supply chain operations Strong analytical mindset with ability to interpret data and identify actionable insights Exceptional multitasking abilities and adaptability in fast-paced international business environment High level of personal motivation, positive attitude, and customer-centric approach Excellent interpersonal communication skills and collaborative work style Strong work ethic with eagerness to learn and contribute meaningfully to team objectives Proficiency in Microsoft Office Suite and willingness to learn new software systems What We Offer Comprehensive on-the-job training delivered by highly qualified industry professionals International business exposure that will significantly enhance your CV and future career prospects Opportunity to contribute to real business improvements and see the direct impact of your work Mentorship and guidance from experienced professionals in customer service and supply chain management Insight into the complete department lifecycle and cross-functional business operations Professional development opportunities within a globally recognized industry leader Experience working with cutting-edge protective case solutions and advanced portable lighting systems About Pelican Products With over 30 years of innovation excellence, Pelican Products stands as the global leader in high-performance protective case solutions and advanced portable lighting systems. We create the toughest, virtually indestructible, and most dependable products on the market, serving professionals in the most demanding industries including fire safety, law enforcement, life sciences, defense/military, aerospace, entertainment, and industrial sectors. Our comprehensive product portfolio extends beyond professional applications to include consumer products used in everyday life, such as coolers, phone and tablet cases, backpacks, and drinkware. Every Pelican product is designed and built to last a lifetime, reflecting our unwavering commitment to quality, durability, and customer satisfaction. Pelican Products is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Al Sihamiya Holding Group
About the Role We are seeking enthusiastic and customer-focused Waiters and Waitresses to join our dynamic dining team. This permanent position offers the opportunity to create memorable experiences for guests while working in a collaborative restaurant environment. The ideal candidate will demonstrate exceptional service skills and contribute to maintaining our high standards of hospitality excellence. Key Responsibilities Greet and seat customers in a warm, friendly, and professional manner, creating a positive first impression Take accurate food and beverage orders using point-of-sale systems and relay information clearly to kitchen staff Serve food and drinks promptly and efficiently while maintaining presentation standards Monitor dining areas to ensure tables are clean, properly set, and ready for incoming guests Provide menu recommendations and answer questions about ingredients, preparation methods, and dietary accommodations Handle customer inquiries, special requests, and resolve complaints with professionalism and courtesy Process bills accurately and handle various payment methods including cash, credit cards, and digital payments Maintain thorough knowledge of daily specials, wine selections, and seasonal menu items Collaborate effectively with kitchen staff, bartenders, and management to ensure smooth service flow Follow all food safety, hygiene, and health department regulations consistently Assist with opening and closing duties including setup, cleaning, and inventory tasks Support team members during busy periods and maintain positive working relationships Requirements Previous experience in restaurant service, hospitality, or customer-facing roles preferred Strong verbal communication and active listening skills Excellent interpersonal abilities with diverse customer demographics Ability to multitask effectively and work efficiently in fast-paced environments Physical stamina to stand, walk, and carry items for extended periods Well-groomed appearance and professional presentation Positive attitude and genuine enthusiasm for customer service Flexibility to work various shifts including evenings, weekends, and holidays Basic math skills for handling transactions and splitting bills Attention to detail for order accuracy and table maintenance Ability to work collaboratively as part of a team Reliable transportation and punctual attendance What We Offer Competitive compensation package Opportunities for professional development and advancement within the hospitality industry Supportive team environment with ongoing training Flexible scheduling to accommodate work-life balance when possible Hands-on experience in restaurant operations and customer service excellence This in-person position requires dedication to providing outstanding service while maintaining our commitment to creating exceptional dining experiences for every guest.
Options Pilates
Part-Time Administrative Assistant – Hong Kong About the Role We are seeking a motivated and organized individual to join our dynamic fitness studio team in a client-focused administrative role. This part-time position offers an excellent opportunity to gain experience in the health and wellness industry while developing valuable administrative and customer service skills. The ideal candidate will thrive in a fast-paced environment and demonstrate genuine enthusiasm for supporting clients on their fitness journey. Position Details Part-time schedule: 3 working days per week, 4 hours per day Weekend availability required Location: Central, Hong Kong 4-month probationary period with comprehensive on-the-job training Key Responsibilities Front-of-House & Client Experience Warmly greet and assist walk-in clients, creating a welcoming studio atmosphere Manage reception operations including client check-ins and facility access Provide comprehensive information about classes, programs, and studio policies Support new client onboarding process and orientation sessions Handle client inquiries with professionalism and resolve issues promptly Maintain positive client relationships through exceptional service delivery Administrative & Booking Management Process class bookings, cancellations, and confirmations across multiple platforms including phone, email, and messaging systems Handle payment processing and maintain accurate financial records Follow up on outstanding fees and coordinate payment plans when necessary Coordinate student scheduling for courses, workshops, and certification exams Ensure data accuracy across all booking systems and client databases Generate reports on class attendance and booking trends Studio Operations Support Collaborate with instructors regarding studio capacity, equipment needs, and scheduling requirements Maintain pristine reception and studio areas, ensuring professional presentation at all times Conduct regular inventory checks and coordinate supply orders for studio materials and retail items Support facility maintenance by reporting issues and coordinating repairs Take full ownership of daily reception operations and opening/closing procedures Assist with special events, workshops, and promotional activities Reporting & Administrative Support Provide regular operational updates to management team Assist with marketing initiatives including social media content coordination Support instructor scheduling and substitute coordination Handle general correspondence and maintain organized filing systems Perform additional administrative duties as business needs require Requirements Essential Qualifications Friendly, professional demeanor with excellent interpersonal skills Strong organizational abilities with keen attention to detail Enthusiasm for fitness, wellness, and helping others achieve their goals Excellent verbal and written communication skills in English Proven ability to multitask effectively in a fast-paced environment Self-motivated with ability to work independently and take initiative Reliable, punctual, and committed to team collaboration Hong Kong citizenship or permanent residency required Preferred Experience Previous experience in customer service, hospitality, or administrative roles Familiarity with booking systems and payment processing Basic computer proficiency including email and scheduling software Interest in or knowledge of Pilates and fitness industry Benefits & Development Opportunities Competitive compensation with progression opportunities Mandatory Provident Fund (MPF) contributions included Comprehensive on-the-job training program Complimentary access to group Pilates classes (subject to availability) Discounted rates on private Pilates sessions and workshops Clear career progression pathways including advancement to supervisory and managerial positions Opportunity to work with internationally certified instructors Exposure to diverse client base and multicultural work environment Flexible part-time schedule supporting work-life balance About the Company Founded in 2009, Options Pilates stands as the pioneering international chain of Pilates and Movement studios worldwide. With established locations across Singapore, Hong Kong, and Dubai, we have built a reputation for excellence in delivering comprehensive Pilates programs. Our offerings include diverse class formats, specialized workshops, and professional instructor training certifications that meet international standards. We pride ourselves on creating inclusive environments where clients of all fitness levels can achieve their wellness goals while receiving expert guidance from our certified professionals.
ESB
About the Role Are you looking to begin or further your career in Customer Service? ESB Networks is seeking Customer Service Advisors to join our Customer Care Centre based in Wilton, Co. Cork. This is an excellent opportunity to develop your career with Ireland's leading energy utility while supporting electricity customers across the country. Our Customer Service Advisors support electricity customers throughout Ireland, dealing with and resolving a broad range of customer queries in a dynamic, high-volume environment. As part of a highly skilled, externally CCA accredited team, you will deliver first-class customer service across various customer channels including calls, emails, and application processing. Key Responsibilities Handle external and internal customer queries promptly and professionally across multiple communication channels Listen actively to customers to anticipate and understand their specific needs and concerns Take all necessary steps to satisfy customers' needs efficiently and accurately, communicating solutions through first contact resolution where possible Complete all tasks in a professional manner, consistently prioritising customers' needs while safeguarding their confidentiality Maintain the integrity of ESB Networks IT systems by completing all appropriate updates promptly and accurately Serve as the primary representative of ESB Networks to all customers you engage with, upholding company values and standards Process emergency and loss of supply calls with appropriate urgency and care Handle requests for new electricity supply connections and guide customers through the application process Process meter readings and manage related customer inquiries Address supplier-related queries and coordinate with relevant teams for resolution Schedule and manage work programmes in coordination with field operations Provide comprehensive support to electricity suppliers and trade partners Process applications for new connections, ensuring compliance with regulations and company procedures Support Pay As You Go Metering services and related customer needs Maintain detailed records of customer interactions and follow up on outstanding issues Collaborate with internal teams to escalate complex issues and ensure customer satisfaction Stay updated on industry regulations, company policies, and system changes Work Schedule Customer Service Advisors work 5 days per week on a full-time basis, totaling 36.25 hours per week (7.25 hours per day). Operating hours are between 7:30am-8pm, Monday through Saturday. Shift schedules are provided one month in advance, with flexibility to swap shifts where operationally feasible. Requirements Leaving Certificate qualification is essential Experience working in a customer-focused environment, preferably with a demonstrated track record of providing excellent customer service across various channels Excellent telephone interaction and communication skills with the ability to remain calm under pressure Strong IT and numeric skills, including proficiency with Microsoft Outlook and ability to learn new software systems High level of accuracy and attention to detail in all work activities Initiative and problem-solving skills with the ability to think critically and find solutions Ability to thrive in a fast-paced environment while maintaining quality standards Capacity to learn and apply new systems and procedures quickly and effectively Strong interpersonal skills and ability to work collaboratively within a team environment Flexibility to adapt to changing priorities and operational requirements Professional demeanor with excellent written and verbal communication skills Training and Development Successful candidates will receive a comprehensive onboarding experience including classroom training, on-the-job learning, and dedicated mentoring support. The first 6 months require full on-site attendance in line with our Customer Care Centre's learning and development procedures. Work Location and Flexibility Based in Wilton, Co. Cork, Ireland. Following successful completion of your probation period, you may be eligible for hybrid working arrangements (within the Republic of Ireland) on a 50/50 basis, combining workplace attendance with remote work options. All hybrid working arrangements are subject to ongoing review based on operational requirements and performance standards. Why Work With Us Opportunity to contribute to Ireland's transition to a net-zero carbon future Comprehensive career development through structured mentoring and training programmes Corporate Social Responsibility opportunities to make a positive community impact Active sports and social clubs for work-life balance Extensive networking opportunities across the organization Access to Credit Union services Generous pension scheme for long-term financial security Comprehensive staff well-being programmes and support services Generous parental leave entitlements supporting work-life integration Strong values-based and inclusive culture promoting diversity, equity and inclusion Collaborative team environment guided by Core Values: Courageous, Caring, Driven and Trusted Competitive compensation package and attractive benefits **About