Asiacruit BPO, Inc.
About Asiacruit At Asiacruit, we connect top talent with forward-thinking organizations across industries. Our mission is to help businesses grow through smart, strategic, and people-focused solutions. We support companies by providing high-quality Philippine-based talent for both local and global markets. If you are analytical, collaborative, and committed to enabling business growth, we invite you to apply. About the Role We are seeking a motivated and experienced Spanish Sales Customer Service Representative (CSR) with strong English skills for a mid to senior level role. The ideal candidate will manage Spanish-speaking customer accounts, drive sales through consultative conversations, and deliver exceptional service across phone, chat, and email channels. This role requires a results-oriented communicator who can balance revenue generation with high-quality customer experience in a fast-paced environment. Key Responsibilities Customer Engagement & Sales Handle inbound and outbound sales and service interactions in Spanish, with the ability to confidently communicate in English as needed for escalation or internal coordination Convert inbound inquiries and follow up on leads to meet or exceed individual sales targets and KPIs Use consultative selling techniques to identify customer needs, recommend appropriate products or services, and close sales while maintaining compliance with company policies Support upsell and retention activities such as renewals, add-on offers, and customer loyalty programs Conduct proactive outreach to warm leads and existing customers to expand business relationships Customer Service Excellence Provide comprehensive support across multiple communication channels including phone, email, chat, SMS, and in-app messaging Resolve customer inquiries, complaints, and technical issues with professionalism and efficiency Ensure first-call resolution whenever possible while maintaining high customer satisfaction scores Handle escalations appropriately and follow up to ensure complete issue resolution Administrative & Operational Tasks Maintain accurate customer records in CRM systems, including detailed notes on interactions, follow-up tasks, and sales outcomes Participate in campaign briefings, coaching sessions, and team huddles to align on targets, scripts, and objection-handling strategies Collaborate with cross-functional teams including operations, billing, product, and quality assurance to resolve complex customer issues Meet quality standards for call handling, documentation, and customer satisfaction metrics Contribute to continuous improvement initiatives to boost conversion rates and customer retention Generate reports on sales activities, customer feedback, and performance metrics as required Qualifications and Requirements Experience & Background Minimum 3-5 years of customer service or sales experience supporting Spanish-speaking customers Experience in a mid to senior level sales CSR role preferred Proven track record of achieving sales targets and KPIs in a contact center, inside sales, or telesales environment Experience using CRM and ticketing systems such as Salesforce, Zendesk, or similar platforms Language & Communication Skills Fluent in Spanish (native or near-native proficiency required) Proficient in English (spoken and written) to handle internal communication and complex escalations Excellent verbal and written communication skills in both languages Strong documentation and follow-up practices Ability to adapt communication style to diverse customer personalities and situations Technical & Professional Skills Strong consultative selling, negotiation, and objection-handling skills with a customer-first mindset Comfort with data entry, reporting, and basic analytics Ability to work effectively with multiple channels and communication platforms Proficiency in Microsoft Office Suite or Google Workspace Strong problem-solving abilities and attention to detail Excellent time management and organizational skills Work Environment Adaptability Ability to work in a fast-paced, target-driven environment while maintaining quality standards Flexible to support varied schedules and peak business hours as required Comfortable with performance monitoring and quality assurance processes Self-motivated with ability to work independently and as part of a team Education Bachelor's degree preferred but not required; relevant certifications or proven experience will be considered Preferred Qualifications Experience supporting fintech, e-commerce, travel, or telecom accounts servicing Spanish-speaking markets Familiarity with sales enablement tools, call recording systems, and quality monitoring platforms Knowledge of customer success methodologies and retention strategies Experience with multicultural customer bases and international business practices Local candidates or individuals with legal work status in the country preferred Why Join Asiacruit Professional Growth Collaborative and diverse team
H1 Spanish
About H1 Spanish H1 Spanish is a vibrant language learning community located in Barcelona's innovative Poblenou tech district. We specialize in practical and social Spanish language education designed specifically for the international expat community living in Barcelona. Our modern academy fosters an engaging learning environment where students from diverse backgrounds come together to master Spanish through interactive and culturally immersive experiences. About the Role We are seeking a passionate Spanish Language Instructor to join our dynamic teaching team. You will be responsible for delivering high-quality Spanish language instruction to small and mid-sized groups of international students of all ages and proficiency levels. This position focuses on helping students achieve their highest potential in Spanish while creating an engaging, supportive classroom environment. The role primarily involves teaching our popular weekday evening classes, which cater to working professionals and busy expats seeking flexible learning schedules. Key Responsibilities Design and deliver engaging Spanish language lessons for small to medium-sized groups Assess student progress and adapt teaching methods to meet diverse learning styles and needs Create a welcoming, inclusive classroom atmosphere that encourages active participation Develop lesson plans that incorporate practical, real-world Spanish applications Provide constructive feedback and support to help students achieve their language goals Maintain accurate records of student attendance, progress, and performance Collaborate with fellow instructors to ensure consistent educational standards Participate in curriculum development and educational innovation initiatives Foster cultural understanding by incorporating Spanish and Latin American cultural elements into lessons Support student retention through personalized attention and motivational teaching approaches Requirements Language Proficiency: B2 to C1 level proficiency in English Education: University degree in Spanish language, linguistics, education, or related field Experience: Minimum 1 year of experience teaching Spanish as a foreign language Location: Must be based in Barcelona and available for immediate start Availability: Available Tuesday through Friday from 6:00 PM to 8:00 PM, with flexibility for additional hours as we expand Commitment: Ability to commit to a long-term position with growth potential Teaching Skills: Strong classroom management and student engagement abilities Cultural Awareness: Understanding of expat community needs and cross-cultural communication Professional Approach: Reliable, punctual, and dedicated to student success Why Join H1 Spanish? Modern Facilities: Work in our contemporary, aesthetically designed academy in Barcelona's thriving tech district Dynamic Team: Join a young, energetic team with a fresh, innovative approach to language education Growth Opportunities: Excellent potential for professional development as we expand our class offerings and student base Company Culture: Participate in team events and collaborative educational initiatives Flexible Schedule: Evening classes that allow for work-life balance Meaningful Impact: Make a real difference in helping international students integrate into Spanish-speaking communities Employment Details This is a permanent contract position with competitive compensation. Working hours are expected to be between 8-20 hours per week initially, with opportunities for increased hours as our programs expand. The position offers stability and growth potential within our expanding educational community.
MSH International
About the Role Join our international team as a Bilingual Customer Relationship Officer and play a vital role in delivering exceptional healthcare insurance support to members worldwide. In this dynamic position, you'll be the primary point of contact for insured members, ensuring seamless service delivery across multiple communication channels while working in a multicultural, fast-paced environment. About the Company We are a leading international organization specializing in insurance and employee benefits solutions. Our mission is to provide comprehensive health insurance and customer care services to employees, international companies, institutions, and NGOs across the globe. Our commitment to service excellence, empathy, and reliability drives everything we do as we support members navigating their healthcare coverage needs across borders. Key Responsibilities Customer Support Excellence: Provide comprehensive assistance to insured members via phone, email, and live chat, ensuring prompt and professional responses to all inquiries Multilingual Communication: Handle customer interactions fluently in both English and Spanish, adapting communication style to meet diverse cultural and linguistic needs Claims Management: Process and manage insurance claims, reimbursements, and prior authorization requests with accuracy and efficiency Coverage Coordination: Address coverage requests, policy inquiries, and benefit explanations to help members maximize their insurance benefits Documentation & Certification: Generate and issue insurance certificates, policy documents, and other member-required documentation Case Management: Maintain detailed records of customer interactions, follow up on ongoing cases, and ensure timely resolution of member concerns Internal Collaboration: Coordinate effectively with internal teams including claims processors, underwriters, and medical review specialists to expedite member requests Quality Assurance: Maintain compliance with service quality standards and response time requirements while consistently delivering exceptional customer experiences Problem Resolution: Investigate and resolve complex member issues, escalating to appropriate departments when necessary Product Knowledge: Stay current with insurance products, policy changes, and company procedures to provide accurate information to members Requirements Language Skills: Fluent proficiency in English and Spanish (both written and spoken) is essential; French language skills are a valuable plus Experience Level: Junior profiles welcome - ideal for candidates with less than 2 years of professional experience looking to grow in the insurance industry Customer Focus: Strong customer service orientation with demonstrated ability to handle sensitive situations with empathy and professionalism Organizational Skills: Excellent organizational abilities with keen attention to detail and capacity to manage multiple cases simultaneously Communication: Outstanding verbal and written communication skills with ability to explain complex insurance concepts in clear, understandable terms Technology Proficiency: Comfortable working with customer relationship management systems, insurance databases, and multiple communication platforms Adaptability: Ability to thrive in a fast-paced, multicultural environment with changing priorities and diverse customer needs Problem-Solving: Strong analytical thinking skills with ability to research and resolve member inquiries efficiently What We Offer Flexible Work Arrangements: Hybrid working model combining remote work flexibility with collaborative in-office time Work-Life Balance: Flexible hours to accommodate personal needs and optimize productivity Comprehensive Benefits: Meal allowance, medical coverage, and additional employee benefits package Professional Growth: Career development opportunities within an established international organization Multicultural Environment: Opportunity to work with diverse teams and serve a global member base Learning & Development: Ongoing training and skill development in insurance industry best practices This permanent position offers an excellent opportunity for motivated individuals to build a rewarding career in international insurance while making a meaningful impact on members' healthcare experiences worldwide.
RECRUITERS
About the Role Are you a Dutch speaker ready to launch your career in the dynamic world of artificial intelligence and technology? We're seeking motivated individuals to join our expanding international team in Dublin, working on cutting-edge AI language technology. This entry-level position offers an excellent gateway into the tech industry, with comprehensive training provided for candidates with no prior experience. This is a 3-month contract position with potential for extension, based on-site in Dublin, Ireland. You'll be joining a brand-new team during an exciting expansion phase, contributing to the development and improvement of AI language systems through detailed linguistic work. Key Responsibilities Listen to and analyze short audio recordings in Dutch with precision and attention to detail Transcribe audio content accurately, maintaining high quality standards Review and validate linguistic content to ensure consistency and accuracy Work with various text, audio, and data formats as part of the AI training process Follow comprehensive quality guidelines and protocols to maintain project standards Support machine learning systems by improving language accuracy and understanding Collaborate with team members to ensure consistent approach to tasks Participate in regular quality assessments and feedback sessions Maintain detailed records of work completed and any issues encountered Contribute to process improvements and best practice development Requirements Native Dutch speaker or C1 proficiency level (ESSENTIAL) English proficiency at B2 level or above Excellent attention to detail and ability to maintain accuracy over extended periods Strong focus and ability to handle repetitive tasks with consistency Reliable, motivated attitude with strong work ethic Ability to work effectively both independently and as part of a team Good time management skills and ability to meet deadlines Basic computer literacy and comfort with digital tools Willingness to learn new technologies and adapt to evolving processes Strong communication skills for collaborative work environment Must be able to commute reliably to Dublin or relocate before starting What We Offer Comprehensive training program - no previous experience required Entry point into the rapidly growing AI and technology sector Opportunity to work with cutting-edge artificial intelligence systems Collaborative international work environment Professional development opportunities within the tech industry Potential for contract extension based on performance and business needs Competitive compensation package Opportunity to be part of a dynamic, newly formed team Exposure to innovative AI language technology projects This role represents an ideal opportunity for Dutch speakers to enter the technology sector and gain valuable experience in artificial intelligence and machine learning. You'll be working at the forefront of language technology development, contributing to systems that are shaping the future of human-computer interaction. Work Location: Dublin, Ireland (On-site) Contract Duration: 3 months with extension possibilities