Service Manager - Qatar & Middle East Region

Are you an experienced operations manager in the Marine Life Saving arena who thrives in fast-paced environments focused on service and customer satisfaction? Join our newly established team in Qatar as a Service Manager and play a crucial role in maintaining our Best-in-Class status.

As Service Manager, you will ensure smooth delivery of high-quality operational performance while optimizing workflows and leading a team of Technicians. You'll need to be hands-on when required, with coveralls ready and eager to support where necessary to achieve targets. Based in Qatar and reporting to the Country Manager in Dubai, you will be paramount to the success of the Service Centre.

• Oversee day-to-day local operations to ensure smooth functioning of the Regional Service Centre
• Manage resources efficiently, meeting local requirements and aligning with global policies
• Maintain sufficient stock of new equipment and spare parts
• Coordinate with Regional HQ in Dubai to ensure effective implementation of operational strategies
• Build organizational capability to operate the Service Centre
• Propose new initiatives to provide additional services or products in collaboration with the Sales Department
• Support the commercial results of the Service Centre
• Ensure technical and product knowledge remains current
• Build and manage a network of sub-contractors to support the business
• Ensure full compliance with VIKING global policies, local regulations, and industry standards
• Maintain accurate records, including operational data and compliance documentation
• Implement and monitor company safety and quality protocols
• Report complaints or non-conformities immediately and secure corrective actions

• Support and work closely with technicians, sales executives, and administrative staff
• Foster a positive work environment to enhance employee performance and productivity
• Conduct regular performance evaluations and provide necessary training
• Lead by example and manage staff professionally, reflecting Viking's values
• Maintain high levels of customer satisfaction by addressing client needs promptly and professionally
• Build and nurture strong relationships with key customers within the maritime industry

• Recognized International Degree within a Technical field
• Minimum 5-6 years of experience in operations or customer service, preferably within the maritime industry
• Strong knowledge of the maritime sector and its operational requirements
• Proficiency in English with excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) required
• Experience with SAP preferred

We offer an attractive position where you'll develop alongside colleagues who value job satisfaction and a great work environment. Our 3,700 dedicated colleagues are key to VIKING's success, and with 87% employee satisfaction, VIKING remains a workplace where people thrive while making a real difference in global safety.

Your VIKING journey begins here. Please submit your letter of motivation and CV in English. Applications will be handled confidentially and in adherence with all data protection regulations. Interviews will be conducted on a rolling basis, so apply as soon as possible.

VIKING is the world leader in maritime safety, dedicated to protecting lives at sea through innovative life-saving equipment and solutions.