Part-Time Retail Sales Associate - Fixed Term Contract

Join Páramo Directional Clothing, an ethical and award-winning employee-owned outdoor clothing brand, as a Retail Sales Assistant in Fort William, Scotland. This part-time, fixed-term contract position runs from early May through November 1, 2026, offering an exciting opportunity to represent a company with genuine environmental and social values.

As part of our Fort William retail team, you'll play a crucial role in delivering exceptional customer service while working with premium outdoor clothing designed for extreme environments. This position offers 22.5 hours per week across a flexible 3-day rotation schedule, including regular weekend work.

• Provide expert product knowledge and technical advice to customers, helping them select appropriate outdoor clothing for their adventures
• Deliver outstanding customer service that reflects Páramo's brand values and commitment to quality
• Operate point-of-sale systems efficiently, processing transactions and handling customer inquiries
• Collaborate with store management to ensure smooth daily operations and maintain store standards
• Take on keyholder responsibilities when required, demonstrating reliability and trustworthiness
• Contribute to achieving store sales targets through proactive customer engagement
• Maintain visual merchandising standards and ensure product displays are attractive and informative
• Handle customer returns, exchanges, and warranty inquiries with professionalism
• Stay current with product features, fabric technologies, and care instructions to provide accurate guidance
• Participate in inventory management and stock replenishment activities
• Build relationships with customers to encourage repeat business and brand loyalty

• Customer service experience with proven ability to engage effectively with diverse customers
• Previous retail knowledge with understanding of sales processes and retail operations
• Strong organizational skills with keen attention to detail
• Outdoor market awareness and personal outdoor experience to authentically represent the brand
• Excellent communication skills and natural people-focused approach
• Educational qualification of at least two Scottish Highers/A levels (or equivalent)
• National 5/GCSE English Language and Mathematics (or equivalent)
• Flexibility to work varied schedules including weekends and holidays
• Physical ability to stand for extended periods and handle merchandise
• Reliability and punctuality essential for keyholder responsibilities
• Passion for outdoor activities and appreciation for sustainable, ethical business practices

• Competitive benefits package including company pension scheme and health cash plan
• Profit-related bonus scheme reflecting our employee-owned structure
• Flexible benefits options including enhanced pension contributions, additional holiday allowance, or childcare cost assistance
• Generous annual leave starting at 27 days, increasing with service, plus public holidays
• Employee discount on Páramo's premium outdoor clothing range
• Life insurance coverage and comprehensive employee support programs
• Monthly team lunches and quarterly social events in a friendly, informal work environment
• Cycle to work scheme promoting sustainable commuting
• Referral program rewarding successful candidate recommendations
• Opportunity to be part of an employee-owned business where your contributions directly impact success

Páramo designs and distributes durable outdoor garments using unique and superior fabric systems to keep outdoor enthusiasts comfortable in extreme environments. Our products are indefinitely renewable using Nikwax® aftercare, and their innovative design allows complete recycling at end-of-life.

We develop products in-house from our East Sussex headquarters, with manufacturing at The Miquelina Foundation in Bogotá, Colombia. This partnership, established in 1992, has assisted over 10,000 vulnerable women find better lives away from exploitation. With Páramo's support, the factory has held the World Fair Trade label since 2017.

As an employee-owned company, Páramo maintains unwavering dedication to minimizing environmental impact while building a devoted community of people committed to our purpose and values. This structure protects our mission while securing a bright future for all employee owners.

This role offers an exceptional opportunity to represent a brand that genuinely makes a difference in both the outdoor industry and the lives of those who create our products.