Customer Success and Growth Account Manager

**Customer Success Manager - Drive Growth in a Rapidly Scaling SaaS Environment** Simpro is scaling rapidly, and we're doubling the size of our Customer Success organisation in 2026. With strong global growth and an expanding product suite, we're looking for a Customer Success Manager with sharp commercial instincts - someone who can build strong relationships, close opportunities within an exciting portfolio of clients, and grow their career in a high-performing SaaS environment. In this hybrid Customer Success / Account Management role, you'll be the strategic partner for your customers - driving adoption, securing renewals, and uncovering meaningful growth opportunities. You'll combine consultative customer engagement with the hunger and confidence to expand accounts and make an impact. **What You'll Do** **Drive adoption & customer value** - Build proactive, regular engagement with your portfolio to ensure high utilisation and tangible outcomes - Understand customer workflows and recommend best-practice optimisation - Provide responsive, high-quality support across calls, email, and occasional site visits **Retain, renew & grow accounts** - Lead end-to-end renewal conversations, ensuring customers see Simpro's long-term value - Identify and close cross-sell and up-sell opportunities across modules, services, and training - Act as a strategic advisor who confidently positions solutions that drive customer success **Collaborate & advocate** - Partner with Sales, Product, Support, and Implementation to deliver a seamless experience - Bring customer insights back into the business to influence product and process improvements - Build strong, trusted relationships with stakeholders at all levels **What You'll Bring** - Experience in Customer Success, Account Management, or a similar customer-facing role within SaaS - A customer-first mindset paired with strong commercial acumen - Excellent interpersonal and communication skills, with the ability to influence and build trust - Confidence identifying customer needs and translating them into clear recommendations - Tech-savviness and a willingness to learn a broad, evolving product suite - A driven, outcomes-focused attitude and the ability to thrive in a fast-growing environment **What We Can Offer You** - Leave to foster personal connections, health & overall well-being - Employee Assistance Program - Generous Parental Leave Program - Paid Volunteer Leave Days - Public Holiday Exchange Scheme - Up to 4 weeks a year of flexible 'Work from Anywhere' time - Talent Referral Program – get rewarded for referring friends to join our team - Casual dress and relaxed office environment - Fun team camaraderie and events - Opportunities for career progression and development - Diverse training & internal networking opportunities across all product lines - A range of other fantastic benefits **Our Core Values** While experience in the above areas will be highly considered, it's important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us: - We Are One Team - We Are Customer Centric - We Are Growth Minded - We Are Accountable - We Celebrate Success **About Simpro Group** Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies: Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Together, these companies drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide with a global workforce of more than 600 employees. Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginal, Torres Strait Islander and minority candidates are encouraged to apply.