Guest Experience Supervisor, Golden Skybridge Adventure Park

At Pursuit, we offer more than just a place to visit – we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

Welcome to a sky-high adventure in the beautiful Columbia Valley, British Columbia. The Golden Skybridge Adventure Park is located amidst six stunning National Parks and is an incredible place to live and work. From canyon-spanning zipline rides to moments of awe atop Canada's highest suspension bridge, wonder awaits at Golden Skybridge!

• Support, coach and ensure that each member of the guest experience team provides upbeat and professional guest service that goes above and beyond expectations
• Train new staff members and provide ongoing feedback
• Coordinate management of the department to ensure smooth operations, problem solve on the spot when required, and report technical issues in a timely manner
• Serve as the escalation point for customer service issues, handle customer concerns and react quickly and professionally
• Help create a positive and encouraging team environment and motivate team to achieve sales goals
• Act as the supervisor on duty - take charge of all guest services and cash handling security for the Golden Skybridge
• Ensure all areas of Front Office operations meet expectations from cleanliness standards, employee appearance, customer service, safety and environmental standards
• Assist with meeting the financial expectations of the department by ensuring labor costs are kept within plan
• Execute all work in a safe, professional manner in compliance with Health & Safety and our Always Honest Policy

• Proven leadership skills and a passion for coaching and developing employee skills
• Strong customer focus providing friendly, professional and efficient service
• Effective problem solving and critical thinking skills
• Demonstrate high levels of positive energy and a willingness to take on new challenges
• Ability to thrive and lead in a fast-paced environment
• Attention to detail and good communication and listening skills with local and international guests and staff
• Second language skills highly advantageous
• Solid knowledge of the products and services available in Golden and its surroundings
• Accuracy and efficiency in handling large amounts of cash (CAD and US) and debit/credit transactions under fast-paced and busy conditions
• Passion for employee and guest safety
• Excellent organizational and multi-tasking skills
• Proficient in MS Office (Word, PowerPoint and Excel required)
• First Aid Training an asset
• Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50 lbs

Starting wage: $21.50

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality.

At Pursuit, our locations are more than just a place to work – it's a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you're tackling projects or enjoying our many perks, you'll feel supported and valued.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we're lucky to call home. Our workforce is diverse, and our team members come here to embrace the extraordinary – to be part of the #PursuitLife and live each day with purpose, turning moments into memories.

• Join an inclusive, global team and make life-long connections
• Enjoy free access to Pursuit attractions and 50