Front Desk Associate

W Montreal | Montreal, QC | Full-Time | $35.51/hour

Join our team as an Overnight Front Desk Agent at W Montreal, where you'll be the face of our property during evening hours, ensuring exceptional guest experiences through professional service and attention to detail.

• Process guest check-ins by confirming reservations, assigning rooms, and issuing room keys
• Handle all payment types including room charges, cash, checks, debit, and credit cards
• Manage guest check-outs and resolve any billing disputes or late charges
• Answer and process all guest calls, messages, requests, and concerns
• Coordinate with Housekeeping to track room availability for check-ins
• Provide guests with directions, property information, and local area recommendations
• Communicate parking procedures and coordinate bell staff/valet services
• Generate and review daily arrival/departure reports and special request lists
• Complete cashier and closing reports in computer systems
• Process personal checks, traveler's checks, and maintain cash bank reconciliation
• Balance receipts and complete drops according to Accounting specifications

• Maintain professional appearance and follow all company policies
• Welcome guests according to company standards and anticipate service needs
• Assist guests with disabilities and provide genuine hospitality
• Communicate clearly and professionally in person and over the phone
• Build positive relationships with team members and guests
• Stand, sit, or walk for extended periods
• Lift, carry, and move objects up to 10 pounds

• Bilingual proficiency in French and English required
• Availability for overnight shifts
• High school diploma or equivalent preferred
• No prior experience required
• Professional communication skills
• Ability to work in a fast-paced hospitality environment

We are an equal opportunity employer committed to fostering an inclusive environment where diverse backgrounds, cultures, and experiences are valued and celebrated. We provide equal access to opportunities regardless of disability, veteran status, or other protected characteristics.