Part-Time Administrative Assistant - Hong Kong

We are seeking a motivated and organized individual to join our dynamic fitness studio team in a client-focused administrative role. This part-time position offers an excellent opportunity to gain experience in the health and wellness industry while developing valuable administrative and customer service skills. The ideal candidate will thrive in a fast-paced environment and demonstrate genuine enthusiasm for supporting clients on their fitness journey.

• Part-time schedule: 3 working days per week, 4 hours per day
• Weekend availability required
• Location: Central, Hong Kong
• 4-month probationary period with comprehensive on-the-job training

• Warmly greet and assist walk-in clients, creating a welcoming studio atmosphere
• Manage reception operations including client check-ins and facility access
• Provide comprehensive information about classes, programs, and studio policies
• Support new client onboarding process and orientation sessions
• Handle client inquiries with professionalism and resolve issues promptly
• Maintain positive client relationships through exceptional service delivery

• Process class bookings, cancellations, and confirmations across multiple platforms including phone, email, and messaging systems
• Handle payment processing and maintain accurate financial records
• Follow up on outstanding fees and coordinate payment plans when necessary
• Coordinate student scheduling for courses, workshops, and certification exams
• Ensure data accuracy across all booking systems and client databases
• Generate reports on class attendance and booking trends

• Collaborate with instructors regarding studio capacity, equipment needs, and scheduling requirements
• Maintain pristine reception and studio areas, ensuring professional presentation at all times
• Conduct regular inventory checks and coordinate supply orders for studio materials and retail items
• Support facility maintenance by reporting issues and coordinating repairs
• Take full ownership of daily reception operations and opening/closing procedures
• Assist with special events, workshops, and promotional activities

• Provide regular operational updates to management team
• Assist with marketing initiatives including social media content coordination
• Support instructor scheduling and substitute coordination
• Handle general correspondence and maintain organized filing systems
• Perform additional administrative duties as business needs require

• Friendly, professional demeanor with excellent interpersonal skills
• Strong organizational abilities with keen attention to detail
• Enthusiasm for fitness, wellness, and helping others achieve their goals
• Excellent verbal and written communication skills in English
• Proven ability to multitask effectively in a fast-paced environment
• Self-motivated with ability to work independently and take initiative
• Reliable, punctual, and committed to team collaboration
• Hong Kong citizenship or permanent residency required

• Previous experience in customer service, hospitality, or administrative roles
• Familiarity with booking systems and payment processing
• Basic computer proficiency including email and scheduling software
• Interest in or knowledge of Pilates and fitness industry

• Competitive compensation with progression opportunities
• Mandatory Provident Fund (MPF) contributions included
• Comprehensive on-the-job training program
• Complimentary access to group Pilates classes (subject to availability)
• Discounted rates on private Pilates sessions and workshops
• Clear career progression pathways including advancement to supervisory and managerial positions
• Opportunity to work with internationally certified instructors
• Exposure to diverse client base and multicultural work environment
• Flexible part-time schedule supporting work-life balance

Founded in 2009, Options Pilates stands as the pioneering international chain of Pilates and Movement studios worldwide. With established locations across Singapore, Hong Kong, and Dubai, we have built a reputation for excellence in delivering comprehensive Pilates programs. Our offerings include diverse class formats, specialized workshops, and professional instructor training certifications that meet international standards. We pride ourselves on creating inclusive environments where clients of all fitness levels can achieve their wellness goals while receiving expert guidance from our certified professionals.