World Health Organization
About the Role The World Health Organization (WHO) Country Office in Ukraine seeks a Knowledge Management Consultant to strengthen information management systems and enhance operational excellence across health initiatives. This 7-month external consultancy position offers the opportunity to make a significant impact on WHO's decision-making processes and operational performance in a critical regional context. As the focal point for knowledge management initiatives, you will collaborate with multiple units to develop strategic frameworks, document institutional learning, and maintain continuity of essential workflows. This remote, home-based position requires full-time commitment to transforming how information flows within the organization. Key Responsibilities Project Management & Tracking Maintain comprehensive project implementation trackers with monthly updates throughout the contract period Monitor progress on completed activities, deliverable outputs, and pending actions across Recovery Teams Provide detailed progress summaries and status reports to support strategic decision-making Meeting Coordination & Documentation Organize and facilitate coordination meetings and technical workshops with diverse stakeholders Prepare comprehensive meeting materials including agendas, participant lists, and detailed action notes Ensure timely documentation delivery within 5 working days following each event Support cross-functional collaboration between monitoring, evaluation, and reporting teams Information Systems Management Design and implement structured digital filing systems using Teams/SharePoint platforms Categorize and upload project documentation by thematic areas with 100% accuracy Maintain organized information repositories throughout the contract duration Establish efficient document retrieval and version control processes Knowledge Product Development Create communication materials including technical briefs, presentations, and success stories Document lessons learned and best practices from project implementations Develop knowledge-sharing resources that showcase partner contributions and project outcomes Support evidence-based decision-making through clear, accessible documentation Process Improvement & Strategy Development Analyze existing workflows and recommend efficiency improvements Develop standard operating procedures (SOPs) for knowledge management processes Support continuous improvement initiatives across operational areas Collaborate with international teams to align with global WHO standards Requirements Education First university degree in information management, social sciences, public health, business administration, or related field Essential Experience Minimum 3 years of experience in knowledge management, SOP development, or process improvement Proven experience working with international organizations, particularly in health systems or humanitarian contexts Track record of successful project coordination and stakeholder management Desirable Experience Previous work with WHO or other United Nations agencies Experience working in Ukraine or similar country office environments Background in health sector project implementation Essential Skills Strong organizational and analytical capabilities with attention to detail Excellent communication and collaboration skills for engaging diverse stakeholders Proficiency in knowledge management tools, methodologies, and best practices Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, OneDrive) Ability to work independently in a remote environment while maintaining team connectivity Desirable Skills Familiarity with WHO processes, procedures, and organizational culture Experience with digital collaboration platforms and document management systems Language Requirements Fluency in oral and written English is essential Ukrainian language skills are advantageous but not required Contract Details This external consultancy runs for 7 months with full-time commitment. The position is entirely home-based with no travel requirements, offering flexibility while maintaining professional deliverable standards. All work products must be submitted in English or Ukrainian as appropriate, using MS Word format according to specified deadlines. The WHO is committed to creating an inclusive, diverse workplace that reflects our global mission. We strongly encourage applications from women, persons with disabilities, and nationals from underrepresented member states. The organization maintains the highest ethical and professional standards, with zero tolerance for misconduct of any kind.