Travel Sales Specialist - Holiday Package Conversion

Sales Conversion Specialist (Travel & Holiday Packages)

Company: CityLaila Global Travel

Location: Bangalore

Job Type: Full-time | Work from Office

Salary: ₹30,000 – ₹65,000 per month + Incentives

Role Overview

CityLaila is seeking a Sales Conversion Specialist to convert qualified travel leads into confirmed bookings. This role focuses on consultative selling, persuasion, objection handling, and closing deals for international holiday packages, attractions, and premium travel experiences.

This is not a calling or telemarketing role. We're looking for professionals who understand traveler psychology and can confidently sell value, not discounts.

Key Responsibilities

Lead Handling & Conversion

• Engage with qualified inbound B2C and B2B leads via phone, WhatsApp, email, and video calls

• Understand customer requirements, budget, travel intent, and decision timelines

• Present itineraries and packages prepared by the Tour Manager clearly and confidently

• Drive customers toward booking and payment closure

Consultative Selling

• Sell experience, convenience, and value, not just price

• Handle objections related to price, trust, competition, and delays

• Recommend upgrades such as better hotels, private transfers, premium activities, and add-ons

• Build confidence and trust with travelers and corporate clients

Follow-up & Closing Discipline

• Execute structured follow-up plans until closure

• Maintain accurate lead status updates in CRM

• Push for timely payments and confirmations

• Ensure smooth handover to operations post-booking

Revenue & Relationship Management

• Achieve individual monthly revenue targets

• Maximize average booking value

• Maintain professional relationships with repeat customers and B2B partners

• Coordinate with operations and itinerary teams for smooth execution

Required Experience & Skills

Must-Have

• 3–8 years of experience in travel sales / holiday package sales / inbound travel

• Proven ability to close high-value bookings

• Strong verbal communication skills in English (additional languages are a plus)

• Confidence in handling international travelers and premium customers

• Ability to sell via phone, WhatsApp, and virtual meetings

Preferred

• Experience selling international holiday packages or inbound UAE products

• Exposure to B2C and B2B travel sales

• Familiarity with CRM tools and sales pipelines

• Experience working with Indian, GCC, or international markets

Key Performance Indicators (KPIs)

• Lead-to-booking conversion rate

• Monthly revenue closed

• Average booking value

• Follow-up effectiveness

• Payment turnaround time

• Customer satisfaction feedback

Who Should Apply

This role is ideal for someone who:

• Enjoys closing deals, not just talking

• Is confident, persuasive, and solution-oriented

• Understands travel products and customer expectations

• Can handle pressure and monthly targets professionally

• Wants to grow into a Sales Manager / Team Lead role

Compensation Structure

• Fixed Salary: ₹30,000 – ₹65,000 per month

• Incentives: 1% – 3% of revenue closed

High performers earn significantly more through incentives.

Why Join CityLaila

• Sell premium travel experiences across global destinations

• Work with a fast-growing international travel brand

• Clear performance-based growth and career progression

• Strong backend support from itinerary, operations, and marketing teams

Application Requirements

• 3+ years of experience in the travel industry

• Comfortable working from our Bangalore office (Work from Office role)

• Familiarity with travel booking systems such as Amadeus, Galileo, or Sabre preferred