Avantor
About Avantor
Avantor® stands at the forefront of life sciences innovation as a premier global provider of mission-critical products and services that power breakthrough discoveries in medicine, healthcare, and advanced technology. We partner with scientists and researchers worldwide, supporting every phase of their scientific journey from initial research through final production. Our comprehensive portfolio reaches over 300,000 customer locations across 180 countries, making us an integral part of the most significant research, development, and production activities shaping our world. From cutting-edge laboratories to manufacturing facilities, our solutions enable the discoveries that transform lives. At Avantor, you'll join a passionate global community united by our shared commitment to advancing life-changing science. Whether you contribute from our laboratories, offices, distribution centers, or manufacturing sites, your role will be essential in driving scientific progress that matters. Together, we don't just support science—we move it forward.
Open Positions (1)
Avantor
**Customer Service Officer** **The Opportunity:** Join our team as a Customer Service Officer and play a pivotal role in building and maintaining strong partnership relationships with customers by helping them succeed. You'll be responsible for processing customer purchase orders, resolving issues, handling inquiries, and serving as a key liaison between internal teams, suppliers, customers, and sales representatives to drive business growth and customer satisfaction. **What We're Looking For:** **Education & Experience:** - Diploma or Bachelor's degree - 2-3 years of customer service experience preferred - International trade/logistics background or related experience is a plus **Key Qualifications:** - Strong interpersonal and communication skills - Proven ability to work effectively in team environments - Excellent customer service, analytical, and problem-solving abilities - Proficiency in SAP and Microsoft Office applications - Self-motivated with initiative and results-oriented approach - Ability to communicate effectively with Chinese counterparts **How You'll Make an Impact:** **Relationship Development:** - Build trust and develop lasting customer relationships to increase competitive advantage - Add value through collaborative problem-solving with customers and internal teams - Provide differentiated service through exceptional execution and relationship management **Business Support:** - Drive new and existing opportunities through strategic account management - Collaborate with cross-functional teams to develop proactive solutions - Partner with field sales to ensure seamless communication on pricing and customer concerns - Track success rates and coordinate information flow to enable sales growth **Operational Excellence:** - Coordinate with Purchasing, Logistics, and Warehouse teams to ensure on-time deliveries - Ensure proper documentation and compliance with corporate policies on revenue recognition, pricing, and regulatory requirements - Provide timely reporting on orders, sales, inventory, and backlog performance - Handle customer inquiries, complaints, and returns with focus on customer satisfaction - Support customer account setup and provide comprehensive after-sales support **Why Avantor?** Dare to go further in your career with our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. Our work changes lives for the better—bringing new patient treatments to market, enabling medical breakthroughs, and creating unlimited opportunities for you to contribute your talents while growing your career. We're committed to supporting your journey through our diverse, equitable, and inclusive culture with learning experiences designed for your success. At Avantor, discover how your contributions set science in motion to create a better world. **Equal Opportunity Employer** We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.