BGIS

BGIS

**Who We Are** BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. **Position Summary** The Bilingual Facility Services Specialist is accountable for day-to-day operations, vendor management and service management for assigned clients, as well as data verification, reporting and analysis. This role assists in the review, development and implementation of related processes and initiatives. **Key Responsibilities** **Facility Management** • Generate and dispatch service request work orders to vendors per established processes • Review priority work orders and ensure timely completion to meet KPI requirements • Monitor work order completion and ensure proper closeout or reassignment • Conduct inspections of vendor-completed work orders to verify accuracy and completeness • Generate reports on open work orders and track status with vendors • Update work order statuses following verification of completion • Respond to vendor and client inquiries regarding work order issues and status • Maintain system accuracy including addresses, contact information, and vendor/location data **Finance** • Review and resolve invoice referrals and escalations • Identify and correct invoicing errors • Review and approve billing for technical services • Process invoice approvals for payment through Oracle system • Address vendor inquiries related to invoicing matters **Client & Service Management** • Serve as primary point of contact between clients, vendors, and technicians • Handle communications via phone and email for work order follow-ups • Manage escalations and resolve service-related issues • Oversee emergency work orders from initiation to completion • Coordinate client approvals as needed • Monitor preventive maintenance work orders and vendor follow-up • Support quarterly business reviews and client reporting requirements **Quality Compliance** • Execute quality and compliance activities supporting contractual obligations • Interface with management to identify regulatory and compliance requirements • Assist in compliance process reviews and capability studies • Support development and implementation of compliance-related processes • Identify and communicate quality, compliance, and contractual issues • Ensure adherence to all company policies and procedures **Required Qualifications** • Bilingual proficiency in English and French (mandatory) • 3-5 years of relevant experience in Facility Management or Vendor Management • Strong organizational, project planning, and management capabilities • Excellent written and verbal communication skills • Technical writing abilities • Training and presentation skills • Strong analytical and problem-solving capabilities • Ability to develop, analyze, and understand complex processes • Sound judgment based on objective evidence • Capability to work independently with minimal supervision • Understanding of compliance requirements for relevant external organizations • Advanced proficiency in MS Excel, PowerPoint, Word, and Power BI **Compensation & Benefits** This is a regular, full-time position offering a competitive salary range of $63,397 - $79,246 annually. Starting salary will be determined based on the successful candidate's competencies, including experience, education, and performance related to this role. **Equal Opportunity Employer** BGIS is committed to equal opportunity employment and welcomes applications from all qualified candidates. We provide accommodation during the recruitment process upon request, ensuring accessibility needs are met in accordance with disability requirements. BGIS est un employeur qui respecte l'égalité des chances et nous vous invitons à postuler pour un poste chez nous ! Nous offrons des accommodements pendant le processus de recrutement sur demande, en tenant compte des besoins d'accessibilité liés au handicap.