Sirva

Sirva

International Support Specialist Location: Philippines | Work Arrangement: Hybrid (Work-from-Home Flexibility) | Schedule: Shifting Schedules Required About the Role Sirva Worldwide Relocation and Moving — a global leader in moving and relocation services — is seeking a motivated and detail-oriented International Support Specialist (ISS) to join our growing team in the Philippines. This is an exciting opportunity to play a meaningful role within a company that serves mobility programs for organizations of every size across 177 countries. As an International Support Specialist, you will provide comprehensive operational support for international household goods (HHG) shipments, managing everything from shipment tracking and documentation handling to cost-control activities and cross-functional coordination. You will serve as a critical link between internal Coordinators and a broad network of external Agents, Vendors, Port Brokers, and service partners — ensuring that international shipments move smoothly, efficiently, and in full compliance with documentation requirements. This position offers a hybrid work arrangement with work-from-home flexibility, making it an ideal fit for professionals who thrive in dynamic, fast-paced environments and are comfortable working across shifting schedules to support global operations. Key Responsibilities Shipment Tracking & Tracing: Actively monitor shipment prompts and verify that key milestones and events have been completed on schedule. Update ProMove and the International Move Center (IMC) systems with accurate, timely information to ensure complete visibility of shipment status at all stages. Documentation Management: Coordinate, prepare, process, and maintain all required shipping documentation in collaboration with Coordinators, Agents, Vendors, and Port Brokers. Ensure all documents are accurately uploaded and electronically filed within the SISTRS database in a compliant and organized manner. Stakeholder Communication: Provide timely updates on shipment status changes and proactively communicate relevant information to internal and external partners. Maintain a professional, responsive communication style to support smooth shipment progression and strong working relationships. Data Entry & System Maintenance: Perform accurate and timely data entry across internal systems, maintaining high standards of data integrity and quality throughout the shipment lifecycle. Cost-Control Support: Assist in monitoring and managing cost-related activities associated with international shipments, flagging discrepancies and supporting efforts to maintain operational efficiency. General Operational Support: Perform additional duties as required, including managing communications, providing desk coverage, registering files, and supporting day-to-day operational needs across the team. Requirements Proficiency in Microsoft Office applications, including Excel, Word, and Outlook Strong ability to prioritize workload and manage multiple tasks simultaneously in a fast-paced, high-volume environment Highly organized with excellent time-management and coordination skills Detail-oriented with a consistent focus on accuracy and quality of output Goal-driven mindset with the ability to consistently meet performance targets and service-level expectations Excellent verbal and written communication skills, with the ability to engage professionally with both internal teams and external stakeholders Demonstrated ability to work effectively within a collaborative, team-oriented environment and adapt to a matrix organizational structure where guidance may come from multiple stakeholders Previous experience in customer service, logistics, transportation, relocation, or a related field is preferred 1–2 years of relevant experience in customer service or the transportation/relocation industry is preferred About Sirva Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering integrated solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations across 177 countries, Sirva delivers unmatched global breadth supported by localized expertise and innovative technology. Our portfolio of brands — Sirva, Team Relocations, Allied, and northAmerican — represents the only fully integrated moving and relocation solution in the industry. At Sirva, we bring together strong, collaborative people in a dynamic culture built on mutual respect, innovation, and a shared passion for delivering exceptional service. We believe that innovation drives winning performance, and we constantly challenge ourselves to reach new levels of excellence. When you join Sirva, you join a team of some of the brightest and most driven professionals in the industry. Sirva is an equal opportunity employer. We evaluate all