Sky Ocean Shipping LLC

Sky Ocean Shipping LLC

About the Role We are seeking a dedicated and experienced Senior Operations & Customer Service Executive to join our dynamic logistics team in Dubai. This position combines operational excellence in land freight management with exceptional customer service delivery, specifically focusing on consolidation door-to-door services throughout the UAE. The successful candidate will play a crucial role in ensuring seamless freight operations while maintaining the highest standards of customer satisfaction in our fast-paced logistics environment. Key Responsibilities Freight Operations Management Oversee and coordinate land freight operations from origin to destination Manage consolidation shipments to optimize cargo efficiency and reduce costs Monitor shipment tracking and ensure timely delivery of goods Coordinate with warehouse teams for cargo handling and storage Implement operational procedures to maintain service quality standards Consolidation Services & Documentation Plan and execute consolidation strategies for multiple shipments Prepare and process all required shipping documentation accurately Ensure compliance with local and international transportation regulations Maintain detailed records of all freight movements and customer transactions Handle customs clearance documentation and coordinate with relevant authorities Customer Service Excellence Respond to customer inquiries promptly and professionally across multiple channels Provide real-time updates on shipment status and delivery schedules Resolve customer concerns and operational issues efficiently Build and maintain strong, long-term client relationships Proactively communicate potential delays or service disruptions Vendor & Supplier Coordination Manage relationships with transportation partners and subcontractors Negotiate rates and service agreements with freight carriers Monitor vendor performance and ensure service level compliance Coordinate with local and regional transportation providers Operational Efficiency & Continuous Improvement Identify opportunities for process optimization and cost reduction Implement best practices to enhance operational workflow Monitor key performance indicators and operational metrics Contribute to the development of standard operating procedures Requirements Education & Experience Diploma or Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field Minimum 2 years of hands-on experience in land freight operations within the UAE Proven expertise in consolidation services and door-to-door delivery operations Demonstrated experience in customer service within the logistics industry Technical Skills Strong knowledge of UAE and international logistics regulations Proficiency in logistics management software and tracking systems Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint) Familiarity with customs clearance procedures and documentation Understanding of freight costing and pricing structures Core Competencies Excellent organizational and multitasking abilities Strong analytical and problem-solving skills Outstanding verbal and written communication skills in English Ability to work effectively under pressure and meet tight deadlines Detail-oriented approach with high accuracy in documentation Collaborative team player with independent work capabilities Customer-focused mindset with conflict resolution skills Benefits Competitive salary package commensurate with experience Full-time permanent employment with job security Opportunity to work with a leading logistics company in Dubai Professional development and career advancement opportunities Dynamic work environment in the growing UAE logistics sector This is an excellent opportunity for a logistics professional to advance their career while contributing to the success of our expanding operations in one of the region's most vibrant logistics hubs.