Customer Service Representative

**Customer Service Officer** Posted: 05/02/2026 Closing Date: 02/04/2026 Job Type: Full Time - FTA Location: Sydney, NSW Job Category: Customer Service/Call Centre **About UAC** The Universities Admissions Centre (UAC) was established in 1995 and is Australia's largest tertiary admissions centre. Owned by universities in NSW and the ACT, UAC's mission is to provide excellence in admissions services, including the calculation of the Australian Tertiary Admission Rank (ATAR). UAC prides itself on excellent customer service, and we're seeking a highly motivated Customer Service professional with a passion for helping students. If you have experience delivering exceptional customer service and want to work for a not-for-profit organisation that genuinely cares about people, this opportunity is for you. Join a supportive team helping students make important decisions about their education and future. **About the Role** We're a dedicated small team committed to showing care and compassion to every customer. We leverage our comprehensive knowledge of university admissions daily to help prospective students navigate their path to university. As a Customer Service Officer, you will play a vital role in connecting customers through inbound and outbound communications, providing the support and information they need. You will be responsible for responding to enquiries via phone, email, and social media platforms. **About You** - Extensive experience in a customer-centric role - Excellent verbal and written communication skills - Strong belief in the importance of education - Advanced computer literacy with experience using multiple databases - Friendly, compassionate, and collaborative team player - Ability to master and convey complex information confidently and concisely - High attention to detail and ability to work effectively under pressure **Why Join UAC** We're a dynamic organisation proud to offer excellent conditions, including competitive remuneration, generous staff benefits, and genuine work-life balance. We provide flexibility for staff working both from home and the office, with technology platforms and culture designed to keep remote teams connected. This is an excellent opportunity to contribute to UAC's continued success as we deliver cutting-edge platforms that facilitate lifelong learning. **What We Offer** - Competitive salary and generous staff benefits - Flexible work arrangements with strong commitment to work-life balance - Opportunities to lead high-impact projects that shape the education sector - Collaborative, inclusive workplace that values innovation and professional growth **Ready to Make an Impact?** If you're passionate about contributing to the education sector, we'd love to hear from you. Apply now and become part of our mission to support students in achieving their educational goals.