Customer Success Representative - Denmark

Join Axon as we revolutionize the promotional products industry across Europe. We are seeking a passionate Customer Success Representative for the Danish market to join our dynamic team in Stockholm. This is an exceptional opportunity to be part of a fast-growing international e-commerce company that combines cutting-edge technology with innovative approaches to simplify business purchases of promotional products.

As our Customer Success Representative for Denmark, you will be the primary point of contact for corporate customers, managing your own portfolio of accounts while delivering outstanding service that builds lasting business relationships. This role offers significant autonomy and direct impact on customer satisfaction and company growth.

• Handle inbound customer communications including phone calls, emails, and live chat inquiries from Danish corporate clients
• Manage and nurture a dedicated portfolio of customer accounts in the Danish market
• Provide exceptional customer service while identifying opportunities for account growth and expansion
• Process orders, resolve customer issues, and ensure smooth transaction experiences from inquiry to delivery
• Conduct proactive outreach to existing customers to strengthen relationships and identify additional business opportunities
• Collaborate with internal teams including sales, logistics, and product development to ensure customer needs are met
• Maintain accurate customer records and interaction history in CRM systems
• Achieve individual and team targets for customer satisfaction, retention, and revenue growth
• Participate in continuous improvement initiatives to enhance customer experience and operational efficiency
• Stay updated on product knowledge and industry trends to provide expert advice to customers

• Native or fluent Danish language skills in both written and spoken communication
• Strong English proficiency for internal team collaboration
• Excellent communication and interpersonal skills with ability to build trust and rapport
• Customer-focused mindset with genuine passion for delivering exceptional service
• Goal-oriented approach with motivation to achieve targets and drive results
• Problem-solving abilities and creative thinking to address customer challenges
• Strong organizational skills and attention to detail
• Ability to work independently while contributing effectively to team objectives

• Educational background in business, sales, customer service, or related field
• Previous experience in customer success, account management, or B2B sales environments
• Experience with CRM systems and customer database management
• Knowledge of promotional products industry or e-commerce operations
• Proven track record of meeting or exceeding customer satisfaction and sales targets

• Comprehensive training program to ensure your success from day one
• Ongoing learning and development opportunities with company-sponsored skill enhancement
• Career growth potential within our rapidly expanding organization
• Mentorship and support from experienced team members

• Modern, innovative office space in central Stockholm designed to foster creativity and collaboration
• Flexible work arrangements including remote work options
• Multicultural team environment with colleagues from 9 different nationalities
• Supportive company culture that values diversity, innovation, and individual contributions

• Competitive salary with performance-based quarterly bonuses tied to company success
• Comprehensive occupational pension plan for long-term financial security
• Annual wellness grant to support your health and fitness goals
• Regular team building activities and Friday afterwork social events
• Access to office amenities and wellness facilities

At Axon, we are committed to building the future of promotional products through innovation, passion, and genuine care for our customers and each other. Our diverse team of talented individuals from various backgrounds brings unique perspectives that drive our continued success. We foster an environment where you can bring your authentic self to work every day while contributing to meaningful projects that impact businesses across Europe.

Working hours are Monday to Friday, 08:30 - 17:00, providing excellent work-life balance in a results-driven environment.