Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our industry-leading payments solutions for credit, debit, prepaid, and merchant services. Our worldwide team supports over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders — helping them grow with confidence and achieve remarkable results. Driven by a passion for success, we are proud to deliver best-in-class payment technology and software solutions that shape the future of global commerce.

Ready to take your career global? Make your mark at one of the biggest names in payments.

We are looking for a Customer Support Agent to join our ever-evolving team in Dublin and help define the future of global commerce. This is a hybrid role, with 3 days based at our Dublin city centre office and 2 days working from home.

About the Role

As a Customer Support Agent, you will be the first point of contact for clients and merchants seeking technical assistance with our payments products and services. You will play a vital role in delivering an outstanding customer experience, resolving inquiries efficiently, and contributing to the continued success of our global operations. This is an excellent opportunity to build a strong foundation in the payments industry within a supportive, high-energy, and internationally connected team.

Responsibilities

Receive and respond to technical customer service requests, inquiries, and problems via telephone, email, live chat, and SMS
Utilise various internal databases and tools to identify the most appropriate processing method and clearly communicate solutions to clients
Maintain accurate and complete records of all inquiries and problems handled, ensuring data integrity and accountability
Operate personal computers, mainframe systems, software packages, and front-end programs relevant to client accounts
Resolve client and merchant technical support issues relating to point-of-service (POS) products, including dial-up card swipe terminals, by following established documentation and standardised processes
Enter required data into databases while resolving customer issues, consistently meeting established goals and objectives for quality and productivity
Build and develop a solid base of knowledge around POS products, company policies, customer service procedures, and compliance and association guidelines through ongoing training and reference to online manuals
Recognise when situations require deviation from standard processes and escalate appropriately
Contribute positively to a collaborative team environment, supporting colleagues and sharing knowledge

Requirements

Minimum Qualifications

High School Diploma or equivalent
No prior relevant experience required — full training will be provided

Preferred Qualifications

Minimum of 2 years of relevant experience in a related field
Previous customer service experience, ideally in a technical or financial services environment

Desired Skills and Capabilities

Skills & Knowledge: Demonstrates a willingness to acquire new job skills and apply company policies and procedures to complete assigned tasks effectively
Job Complexity: Comfortable working on routine to semi-routine assignments, following established processes while recognising when occasional deviation from standard practice is warranted
Supervision: Able to work effectively under close supervision, following detailed instructions and established procedures across all assignments
Computer Skills: Proficient in basic computer operations and comfortable navigating multiple software systems simultaneously
Industry Knowledge: Motivated to develop foundational knowledge of the payments industry, including products, compliance standards, and association guidelines
Research & Resolution: Basic ability to research customer issues, identify root causes, and deliver timely, accurate resolutions

About the Team

Our inclusive, globally connected teams win together every day. We're proud to bring together some of the best minds in the industry, creating an environment where you can learn, grow, and make a genuine impact. The energy, the people, the connections — it's unmatched. Join a company that is constantly evolving and discover dynamic opportunities that go beyond borders.

What Makes a Globalpayer?

Globalpayers think like a client, act like an owner, and win as one team. We are curious and innovative — always finding better ways to deliver impact. We empower each other to make decisions, and it is our collective passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

Equal Opportunity Employer

Global Payments Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, colour, religion, sex (including pregnancy), national origin, ancestry

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About EVO Payments International GmbH, Branch Ireland (Dublin)

EVO Payments International GmbH, Branch Ireland is a global payments technology company specializing in credit, debit, prepaid, and merchant services solutions. Operating as part of the broader Global Payments network, the company serves millions of businesses, financial institutions, and cardholders worldwide by delivering innovative payment processing technology and software. With a commitment to enabling seamless commerce, EVO Payments supports merchants and clients with end-to-end payment solutions designed to drive growth and operational efficiency.