Customer Service Executive (13-Month Salary Package)

About the Company

FFC International Company Ltd. is a newly formed subsidiary under the Fortune Freight Group, one of the region's established names in international logistics with roots in the industry dating back to 1989 — originally operating under the Fortune Freight name. Headquartered in Hong Kong, FFC International serves as the group's head office, providing administrative and financial support to wholly owned branch offices across Taiwan and China. The company specialises in international freight forwarding, offering comprehensive air and sea freight solutions to a diverse global client base.

About the Role

FFC International is seeking a motivated and detail-oriented Customer Services Executive to join its growing Hong Kong team. This is a full-time, permanent position based in Hunghom, Kowloon. The role sits at the intersection of customer relationship management, sales support, and logistics coordination, making it an excellent opportunity for candidates looking to build a meaningful career within the international freight forwarding industry.

Whether you are an experienced freight professional or a fresh graduate eager to develop your skills, FFC International offers structured on-the-job training and a supportive team environment to help you grow.

Responsibilities

• Follow up on sales orders from initiation through to completion, ensuring smooth and timely processing
• Handle customer enquiries promptly and professionally, providing accurate price quotations and service information
• Maintain and nurture strong, long-term relationships with existing clients while supporting the development of new business
• Liaise and communicate effectively with overseas agents and international partners to coordinate shipments and resolve operational matters
• Prepare presentations and assist with visitor arrangements as required
• Perform accurate data entry, maintain organised records, and support sales data analysis and reporting
• Contribute to ongoing system development and process improvement initiatives within the customer service and sales administration functions
• Prepare regular reports for management review and assist in identifying service trends or areas for improvement

Requirements

• HKDSE (Form 7) or above; a relevant degree or diploma is an advantage
• Prior experience in sea freight, air freight, forwarding, or shipping is preferred; motivated fresh graduates are welcome to apply
• Strong command of both written and spoken English and Mandarin; Cantonese proficiency is an asset
• Good customer service skills with a professional, client-focused approach
• Proficient in Microsoft Office applications including Word, Excel, and Outlook
• Detail-oriented, well-organised, and able to manage multiple tasks in a fast-paced logistics environment
• A positive, team-oriented attitude with a willingness to learn and take initiative

Benefits

FFC International offers an attractive package to the right candidate, including:

• 13 months' salary (double pay)
• 5-day work week
• 14 days' annual leave
• Medical insurance
• Overtime pay
• On-the-job training and workshops
• Annual company outing

This is a great opportunity to join an internationally connected freight forwarding group with a strong regional presence and a committed, experienced team. Candidates who are passionate about customer service and eager to develop a career in global logistics are strongly encouraged to apply.