Senior Export Operations Manager - International Trade

METRO Sourcing International Limited is seeking a dynamic Senior Export Supervisor to lead and execute critical export operations within our international trading environment. As the Strategic Buying Organization of METRO, a leading international food wholesaler serving over 15 million customers across 30+ countries, we require an experienced professional to oversee complex export documentation, Letter of Credit processes, and international trade compliance.

This pivotal role combines operational excellence with strategic oversight, requiring someone who can navigate the intricacies of international trade while driving continuous improvement in our export workflows. You will serve as a key liaison between internal teams and external stakeholders, ensuring seamless execution of export activities that support our global supply chain operations.

• Export Operations Management: Oversee daily export operations ensuring all export documentation and Letter of Credit (L/C) processes are completed accurately, timely, and in full compliance with international trade and banking requirements
• Documentation & Compliance: Prepare, review, and handle comprehensive export documents and L/C presentations, maintaining strict adherence to trade regulations and documentation standards
• Insurance Coordination: Liaise with insurance providers to establish and manage export credit insurance arrangements for customers, mitigating trade risks effectively
• Stakeholder Management: Provide operational support and expert advice to business partners including customers, vendors, logistics service providers, and regulatory authorities on international import and export trade matters
• Cross-functional Collaboration: Coordinate closely with Finance, Purchasing, and Logistics teams to ensure smooth export execution and resolve any operational challenges
• Foreign Exchange Support: Assist with FX-related tasks and execution activities following Finance Department instructions and established protocols
• Process Optimization: Continuously identify opportunities to improve export workflows, enhance controls, and increase operational efficiency through innovative solutions
• Team Leadership: Provide daily guidance and operational support to junior team members while assisting Management in achieving departmental targets and KPIs
• Trade Compliance: Ensure all export activities comply with relevant international trade regulations, customs requirements, and company policies
• Customer Service: Deliver exceptional service to internal and external customers, resolving complex trade-related inquiries and issues promptly

• Bachelor's degree in International Business, Supply Chain Management, Logistics, Finance, or related disciplines
• Minimum 8-10 years of proven experience in buying office, trading, or international import & export operations, with preference for European markets experience

• Solid practical knowledge of international import & export trade practices, including ICC UCP for L/C handling and Incoterms® 2020
• Comprehensive understanding of export documentation requirements, logistics coordination, and customs clearance procedures
• Experience with HS tariff classification, import duties, TradeLink systems, VAT processes, and trade insurance
• Basic understanding of foreign exchange (FX) processes and financial instruments
• Proficiency in MS Office suite and comfort with digital tools and AI applications

• Exceptional analytical and problem-solving abilities with keen attention to detail
• Strong leadership experience with proven ability to drive change and process improvements
• High-level interpersonal and communication skills for effective stakeholder management
• Commercial awareness with ability to understand business implications of operational decisions
• Self-motivated professional capable of working independently while maintaining close cooperation with internal teams
• Adaptable, service-oriented, and proactive approach to challenging situations
• Detail-oriented and responsible mindset with commitment to operational excellence
• Proficient in spoken and written English and Chinese

• Work-Life Balance: 5-day work week with 18 days annual leave
• Compensation: 13th month salary and performance-based bonus structure
• Flexible Work Environment: Modern flexi office space with flexible working hours and work-from-home options
• Professional Development: Comprehensive training sponsorship for personal and professional development
• Career Growth: Clear career advancement opportunities within our diverse and inclusive work environment
• Training Programs: Access to professional training programs to enhance skills and expertise

Join METRO Sourcing International Limited and become part of a global organization that values sustainability, innovation, and professional excellence. As part of the METRO family, you'll contribute to serving millions of customers worldwide while advancing your career in international trade and logistics.