International Operations Coordinator

About the Role

We are seeking a highly organized and detail-oriented Abroad Operations Coordinator to join our dynamic e-commerce business. As the Abroad Operations Coordinator, you will play a crucial role in managing and optimizing our international operations and ensuring the smooth flow of our business activities across different regions. Your exceptional coordination skills will contribute to our overall success in expanding our customer base globally.

Key Responsibilities
International Logistics Management:

• Coordinate and oversee international shipping and logistics operations
• Collaborate with shipping carriers, freight forwarders, and customs brokers to ensure timely and cost-effective delivery of products
• Monitor shipment schedules, track shipments, and resolve any delivery issues or delays
• Analyze shipping performance metrics and implement improvements to enhance delivery efficiency
• Manage international shipping documentation and ensure accurate customs declarations

Supply Chain Coordination:

• Work closely with the warehouse team to ensure efficient inventory management across international warehouses
• Coordinate the replenishment and distribution of products to meet demand in different regions
• Optimize supply chain processes to minimize costs and maximize efficiency
• Develop and maintain inventory forecasting models for international markets
• Monitor stock levels and coordinate emergency replenishment when necessary

Compliance and Documentation:

• Ensure compliance with all relevant international import and export regulations
• Manage and maintain accurate records of all international shipments, customs documentation, and permits
• Stay updated on any changes in international trade laws and regulations to ensure smooth operations
• Prepare and review commercial invoices, packing lists, and certificates of origin
• Coordinate with legal and compliance teams to address regulatory requirements

Vendor Management:

• Collaborate with international suppliers and vendors to maintain strong relationships and ensure timely product sourcing
• Evaluate vendor performance and negotiate favorable terms and pricing for products and services
• Assist in identifying and onboarding new international vendors to expand our product range
• Conduct regular vendor assessments and performance reviews
• Manage vendor contracts and service level agreements

Cross-Functional Collaboration:

• Provide support and guidance to regional teams to ensure consistent and efficient operations
• Share insights and recommendations to improve international operations and enhance customer experience
• Collaborate with customer service teams to resolve international shipping inquiries
• Work with finance teams to manage international payment processes and currency considerations
• Support business development initiatives for new international markets

Data Analysis and Reporting:

• Generate regular reports on international operations performance and key metrics
• Analyze operational data to identify trends and improvement opportunities
• Present findings and recommendations to senior management
• Maintain operational dashboards and performance tracking systems

Requirements
Education and Experience:

• Bachelor's degree in business administration, Supply Chain Management, International Trade, or a related field
• Minimum 2 years of proven experience in international operations, logistics, or supply chain management
• Experience working in e-commerce or retail environments preferred

Technical Skills:

• Familiarity with international trade regulations and customs procedures
• Proficiency in using software and tools related to logistics and supply chain management
• Experience with ERP systems and inventory management platforms
• Strong knowledge of Microsoft Office Suite, particularly Excel for data analysis
• Familiarity with freight management systems and tracking platforms

Core Competencies:

• Strong analytical and problem-solving skills
• Excellent organizational and multitasking abilities
• Exceptional communication and interpersonal skills
• Detail-oriented with high accuracy in documentation
• Ability to adapt to a fast-paced and ever-changing e-commerce environment
• Ability to work independently and collaboratively within a team
• Strong time management skills with ability to prioritize multiple tasks
• Cultural sensitivity and awareness for international business operations

Preferred Qualifications:

• Knowledge of multiple languages is an advantage
• Experience with international trade finance and payment methods
• Certification in supply chain management or logistics
• Previous experience in cross-border e-commerce operations

This position offers an excellent opportunity to develop expertise in international operations while contributing to the growth of a dynamic e-commerce business. The role provides exposure to various aspects of global trade and supply chain management, making it ideal for professionals looking to advance their career in international business operations.

This job description is intended to describe the general nature and level of work performed by employees in this role. It is not an exhaustive list of all responsibilities, duties, and skills required. The Abroad Operations Coordinator may be required to perform other duties as assigned.

Employment Details:

• Job Type: Full-time
• Work Location: In person