Project Cargo Operations Specialist - Oversized Freight

Join Maersk as a Customer Service Specialist focused on special cargo operations, where you'll be the primary liaison between our organization and key customers throughout the complete shipment lifecycle. This role offers exciting career opportunities with international reach, allowing you to expand your expertise through our award-winning talent development initiatives in a values-led, diverse environment that prioritizes mutual respect and professional growth.

• Create and execute customer shipments according to implementation plans and customer requirements, ensuring compliance with Quality, Health, Safety, and Environmental (QHSE) standards and accurate reporting
• Develop comprehensive understanding of external factors impacting customers' supply chains, including their urgency requirements, service needs, operational drivers, and business objectives
• Align proactively with customer expectations from project inception and provide strategic solutions to meet their specialized cargo handling requirements
• Serve as the primary point of contact for assigned customers, ensuring seamless execution of end-to-end shipment lifecycle management, including coordination of inland delivery operations
• Collaborate closely with both customers and internal stakeholders to optimize logistics operations and maintain service excellence
• Monitor shipments proactively throughout transit and promptly notify customers of any deviations from transport plans, including presentation of potential solutions and alternative options
• Lead customer onboarding processes and cultivate strong, collaborative relationships with a commitment to exceeding expectations and delivering innovative solutions
• Coordinate with suppliers to prepare comprehensive transport plans that meet specific project cargo requirements
• Manage complex logistics scenarios involving oversized, heavy-lift, or specialized equipment transportation
• Maintain detailed documentation and reporting systems to ensure transparency and accountability throughout the shipping process
• Support continuous improvement initiatives to enhance operational efficiency and customer satisfaction

• Minimum 3+ years of experience in Customer Service within logistics companies, with at least 2 years specifically handling special cargo or project cargo operations
• Professional working proficiency in both English and Spanish languages
• University degree in International Trade, Logistics, Supply Chain Management, or related field
• Excellent stakeholder management and communication skills with ability to manage multiple customer relationships simultaneously
• Highly organized, proactive, and dynamic work approach with strong attention to detail
• Demonstrated prioritization capabilities with ability to manage competing deadlines and urgent requests
• Comprehensive understanding of local and international regulations governing special cargo transportation
• Strong execution mindset with proven track record of delivering results in fast-paced environments
• Solution-oriented and analytical thinking abilities to resolve complex logistics challenges
• Collaborative team player with ability to work effectively across departments and time zones
• Customer-focused orientation with commitment to service excellence
• Cost-conscious approach with experience in optimization and continuous improvement methodologies
• Experience with logistics software systems and transportation management platforms preferred

We provide an excellent compensation and benefits package for full-time employees, supported by talent policies recognized worldwide as among the best in the industry. Our commitment to ongoing personal and professional development ensures continuous investment in our people through comprehensive training and advancement opportunities.

Join a genuinely diverse and talented team in an energizing, pioneering environment that maintains high motivation levels. We foster a culture of fairness, mutual respect, responsibility, and care for our business, customers, and each other, creating the right environment for exceptional professionals to thrive.

Maersk is committed to a diverse and inclusive workplace, embracing different styles of thinking and welcoming applicants from all backgrounds. We are an equal opportunities employer and will consider all qualified candidates regardless of race, color, gender, age, religion, national origin, citizenship status, sexual orientation, disability, medical condition, veteran status, or any other characteristic protected by law.