FFC International Company Ltd

FFC International Company Ltd

About the Company FFC International Company Ltd. is a newly formed subsidiary under the Fortune Freight Group, one of the region's established names in international logistics with roots in the industry dating back to 1989 — originally operating under the Fortune Freight name. Headquartered in Hong Kong, FFC International serves as the group's head office, providing administrative and financial support to wholly owned branch offices across Taiwan and China. The company specialises in international freight forwarding, offering comprehensive air and sea freight solutions to a diverse global client base. About the Role FFC International is seeking a motivated and detail-oriented Customer Services Executive to join its growing Hong Kong team. This is a full-time, permanent position based in Hunghom, Kowloon. The role sits at the intersection of customer relationship management, sales support, and logistics coordination, making it an excellent opportunity for candidates looking to build a meaningful career within the international freight forwarding industry. Whether you are an experienced freight professional or a fresh graduate eager to develop your skills, FFC International offers structured on-the-job training and a supportive team environment to help you grow. Responsibilities Follow up on sales orders from initiation through to completion, ensuring smooth and timely processing Handle customer enquiries promptly and professionally, providing accurate price quotations and service information Maintain and nurture strong, long-term relationships with existing clients while supporting the development of new business Liaise and communicate effectively with overseas agents and international partners to coordinate shipments and resolve operational matters Prepare presentations and assist with visitor arrangements as required Perform accurate data entry, maintain organised records, and support sales data analysis and reporting Contribute to ongoing system development and process improvement initiatives within the customer service and sales administration functions Prepare regular reports for management review and assist in identifying service trends or areas for improvement Requirements HKDSE (Form 7) or above; a relevant degree or diploma is an advantage Prior experience in sea freight, air freight, forwarding, or shipping is preferred; motivated fresh graduates are welcome to apply Strong command of both written and spoken English and Mandarin; Cantonese proficiency is an asset Good customer service skills with a professional, client-focused approach Proficient in Microsoft Office applications including Word, Excel, and Outlook Detail-oriented, well-organised, and able to manage multiple tasks in a fast-paced logistics environment A positive, team-oriented attitude with a willingness to learn and take initiative Benefits FFC International offers an attractive package to the right candidate, including: 13 months' salary (double pay) 5-day work week 14 days' annual leave Medical insurance Overtime pay On-the-job training and workshops Annual company outing This is a great opportunity to join an internationally connected freight forwarding group with a strong regional presence and a committed, experienced team. Candidates who are passionate about customer service and eager to develop a career in global logistics are strongly encouraged to apply.

FFC International Company Ltd

About the Role FFC International Company Ltd. is a wholly owned subsidiary of Fortune Freight Group, one of the region's established names in international freight forwarding with roots going back to 1989. Headquartered in Hong Kong's Hunghom district, FFC International serves as the group's administrative and financial hub, overseeing branch operations across Taiwan and China. We are looking for a motivated and detail-oriented Operation / Shipping Clerk to join our Hong Kong operations team on a full-time, permanent basis. This is an excellent opportunity for someone looking to build or advance a career in international freight forwarding, working within a structured and supportive environment that handles import and export movements across Europe, the USA, and Asia. Responsibilities Independently manage the full set of import and export operational and documentation processes from start to finish Prepare, verify, and process shipping documents including bills of lading, commercial invoices, packing lists, and customs declarations Liaise and maintain professional correspondence with customers, overseas agents, and carriers via email and other communication channels Monitor shipment progress and ensure all processes and milestones are completed accurately and on schedule Coordinate with internal teams, shipping lines, and third-party logistics providers to resolve operational issues in a timely manner Maintain accurate records and filing of shipping and trade documentation in compliance with company procedures Support day-to-day administrative tasks within the operations department as required Requirements At least 1 year of experience with shipping lines or freight forwarders in an operations capacity; fresh graduates with relevant academic background will also be considered Familiarity with Europe, USA, and/or Asia trade lanes is a distinct advantage Proficiency in written and spoken English and Mandarin Strong organisational skills with the ability to manage multiple tasks and priorities independently High sense of responsibility, attention to detail, and a proactive working attitude Ability to work effectively both independently and as part of a team Minimum education level: Form 5 / HKCEE or equivalent What We Offer 13 months' salary (double pay) 5-day work week 14 days annual leave Medical insurance coverage Overtime pay On-the-job training and workshops to support your professional development Annual company outing Job Details Location: Hunghom, Kowloon, Hong Kong Employment Type: Full-Time / Permanent Industry: Logistics / Freight Forwarding / Shipping