Digital Account Manager

**Digital Account Manager - Remote (Upstate/Downstate NY)** **About American Packaging Corporation** Join American Packaging Corporation (APC), North America's leading flexible packaging converter with over a century of excellence. We offer competitive salaries, comprehensive benefits, 401(k) plans, and tuition reimbursement programs while fostering diversity and inclusion. Recognized as "Best of the Best" in America's Best Workplaces for 12 consecutive years, APC's success is driven by our commitment to nurturing talent and advancing careers from within. **Position Summary** The Digital Account Manager will drive growth in digitally printed packaging revenue while expanding APC's presence within assigned territories. This role requires executing strategic sales initiatives, building strong customer relationships, and delivering exceptional service solutions. You'll independently manage and grow digital accounts while meeting both company and customer objectives. **Key Responsibilities** - Develop comprehensive product and customer knowledge to provide creative solutions to internal and external stakeholders - Build active sales pipelines, identify key decision-makers, and collaborate with business partners to secure opportunities - Manage accounts strategically and implement plans to increase market share - Develop and monitor New Business Opportunities (NBOs) using CRM and commercialization systems - Coordinate activities with Customer Service and Graphics teams - Administer pricing policies to maximize profitability and leverage commercialization tools for quoting - Set sales goals, prepare customized proposals, and maintain consistent customer follow-up - Facilitate product development initiatives and ensure customer satisfaction - Create sales plans, complete quarterly and monthly reports, and participate in industry events - Qualify leads and provide regular updates to Sales Leadership - Maintain accurate CRM data and conduct market research for new opportunities - Support accounts receivable collections and resolve urgent customer requests and quality issues **Qualifications** **Education & Experience:** - Bachelor's degree in Business, Sales, Marketing, or related field - 2+ years of proven sales and relationship building experience preferred - Strong analytical and organizational skills with ability to prioritize effectively - Excellent communication and presentation abilities **Core Competencies:** - Ability to read, analyze, and interpret business periodicals, technical procedures, and regulations - Strong written communication skills for reports, correspondence, and documentation - Effective presentation skills for all organizational levels and customer interactions - Mathematical proficiency including probability, statistical inference, and practical application of fractions, percentages, and ratios - Strong problem-solving abilities with capacity to collect data, establish facts, and draw valid conclusions - Ability to interpret technical instructions and manage multiple variables **Physical Requirements:** - Ability to remain stationary for extended periods and travel as needed - Navigate APC and customer facilities safely - Operate office equipment including computers, copiers, and fax machines - Communicate effectively with colleagues and exchange accurate information - Excel in fast-paced, dynamic environments **Work Environment** This position involves occasional exposure to manufacturing environments including moving mechanical parts, fumes, chemicals, electrical systems, and moderate noise levels. The role requires adaptability and comfort working in varied industrial settings. American Packaging Corporation is an equal opportunity employer committed to workplace diversity and inclusion. We provide reasonable accommodations for qualified individuals with disabilities and welcome applications from all qualified candidates regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other protected characteristics.