Operations Assistant - International Night Shift

**Operations Assistant – Overnight & International** **Location:** SE16 **Hours:** Full-Time, 40 Hours per Week **About Us** Mango Courier is a fast-growing logistics and warehouse storage provider, offering UK overnight, international, and same-day delivery solutions. We pride ourselves on delivering bespoke logistics services, exceptional customer support, and reliable transport performance across multiple networks. **Role Overview** We are seeking a dedicated Operations Assistant with solid experience in overnight and international logistics. This role is central to ensuring all time-critical shipments are processed accurately, tracked efficiently, and delivered on schedule. The ideal candidate will bring a minimum of 2 years' experience within a 3PL (Third-Party Logistics) environment, a strong understanding of international and overnight operations, and the confidence to manage customer and carrier communication effectively. **Key Responsibilities** • Process and manage overnight and international bookings from start to finish • Liaise directly with customers, partners, and carriers to ensure seamless delivery performance • Prepare and manage customs and export documentation for international shipments • Track and monitor deliveries, proactively resolving service or transit issues • Maintain accurate records and ensure all operational data is updated in real time • Work closely with the wider operations team to coordinate daily workloads and meet deadlines • Provide consistent, high-quality customer support across all logistics channels **Essential Skills & Experience** • Minimum 2 years' experience within a 3PL or logistics operations environment • Proven knowledge of overnight and international logistics processes • Excellent customer service and communication skills (both written and verbal) • High level of accuracy and attention to detail • Strong organisational skills and ability to manage multiple priorities • Confident user of Microsoft Office (Excel, Outlook, Word) and logistics booking platforms **Desirable** • Experience in same-day courier operations or warehouse coordination • Understanding of customs procedures and export compliance • Previous customer-facing logistics experience **What We Offer** • Competitive salary (dependent on experience) • Full-time role, 40 hours per week, based in SE16 • Excellent opportunity to grow within a dynamic, fast-moving logistics company • Supportive, professional working environment with career progression potential We welcome energetic, open-minded, customer-focused individuals who are ready to contribute to our growing team's success.