Senior Communications Officer

About the Role

The World Health Organization (WHO) Indonesia Country Office seeks a dedicated Digital Communications Officer to join our dynamic team in Jakarta. As a specialized agency of the United Nations, WHO serves as the directing and coordinating authority for health globally. This fixed-term, one-year appointment offers an exceptional opportunity to contribute to public health communication in one of the world's most populous nations.

In this role, you will be instrumental in implementing WHO's Country Cooperation Strategy by supporting the Indonesian Government in health policy communication and technical cooperation programmes. You will help WHO Indonesia achieve its mission of ensuring universal health coverage while contributing to global and regional public health action through strategic digital communication initiatives.

Key Responsibilities
Digital Communications Management

• Lead implementation of comprehensive online communication strategies across WHO Indonesia's digital platforms including website, Facebook, Twitter, Instagram, YouTube, and emerging social media channels
• Design, develop, and execute digital campaigns for WHO health days and UN health-related observances
• Create, review, and optimize social media content and website materials to ensure maximum engagement and reach
• Produce high-quality video and photo content that effectively communicates health messages to diverse audiences

Strategic Communication Planning

• Deploy advanced scheduling and analytics tools to optimize social media performance and inform evidence-based communication strategies
• Monitor and analyze digital engagement metrics to continuously improve content effectiveness
• Develop and maintain editorial calendars aligned with organizational priorities and public health campaigns

Content Development and Management

• Review and enhance technical materials including press releases, fact sheets, background documents, and feature stories
• Ensure all communications integrate best practices in health communication principles
• Collaborate on translation and cultural adaptation of materials for local Indonesian context
• Produce diverse communication materials including public information resources, brochures, leaflets, posters, and radio/TV scripts

Crisis Communication and Information Management

• Monitor digital landscape for health-related misinformation and false rumors
• Develop rapid response strategies and prepare factual counter-narratives to address areas of public concern
• Support risk communication and community engagement interventions during health emergencies
• Maintain WHO's authoritative voice in the digital health information ecosystem

Stakeholder Engagement and Capacity Building

• Exchange information and coordinate with internal and external partners including national health authorities
• Conduct lessons learned exercises to continuously strengthen Country Office communication activities
• Ensure consistent implementation of WHO brand guidelines and corporate identity across all communications
• Build internal communications capacity through training needs assessment and delivery of technical workshops

Project Management and Administrative Excellence

• Ensure timely implementation of biennial workplans in alignment with Country Office priorities
• Maintain zero overdue purchase orders and ensure compliance with country office closure timelines
• Prepare and submit donor reports according to established deadlines with consistent quality standards
• Support organizational efficiency through proactive administrative management

Requirements
Education

• Essential: Bachelor's degree in journalism, communications, public relations, international relations, or related discipline
• Preferred: Master's degree in relevant field demonstrating advanced knowledge in strategic communications

Professional Experience

• Essential: Minimum one year of relevant experience in digital communications, social media management, corporate communications, or content management
• Demonstrated experience using corporate style guides and visual identity guidelines across multiple media platforms
• Preferred: Background in public health communication or international development sector

Technical Skills and Competencies

• Language Proficiency: Expert-level English and Bahasa Indonesia, both written and oral
• Writing Excellence: Proven copywriting and editorial skills with ability to adapt content for diverse audiences
• Digital Expertise: Strong technical skills in social media management, content management systems, and digital analytics tools
• Analytical Capabilities: Excellent organizational and analytical skills complemented by strong interpersonal abilities
• Stakeholder Management: Demonstrated ability to engage effectively with digital audiences and work collaboratively in multi-sectoral environments

WHO Core Competencies

• Teamwork and collaborative leadership
• Respect for and promotion of individual and cultural diversity
• Clear and effective communication across all levels
• Results-oriented approach with focus on measurable outcomes
• Efficient and responsible resource management

Additional Information

This position is designated for Indonesian nationals only. The successful candidate will work under the direct supervision of the Deputy Head of WHO Country Office and overall supervision of the WHO Representative. WHO offers a comprehensive benefits package including competitive compensation, annual leave entitlement, and flexible work arrangements that promote work-life balance.

WHO is committed to maintaining the highest standards of integrity, competency, and professional ethics. The organization promotes diversity, equity, and inclusion, strongly encouraging applications from women, persons with disabilities,