World Health Organization

World Health Organization

About the Role The World Health Organization (WHO) Country Office in Ukraine seeks a Knowledge Management Consultant to strengthen information management systems and enhance operational excellence across health initiatives. This 7-month external consultancy position offers the opportunity to make a significant impact on WHO's decision-making processes and operational performance in a critical regional context. As the focal point for knowledge management initiatives, you will collaborate with multiple units to develop strategic frameworks, document institutional learning, and maintain continuity of essential workflows. This remote, home-based position requires full-time commitment to transforming how information flows within the organization. Key Responsibilities Project Management & Tracking Maintain comprehensive project implementation trackers with monthly updates throughout the contract period Monitor progress on completed activities, deliverable outputs, and pending actions across Recovery Teams Provide detailed progress summaries and status reports to support strategic decision-making Meeting Coordination & Documentation Organize and facilitate coordination meetings and technical workshops with diverse stakeholders Prepare comprehensive meeting materials including agendas, participant lists, and detailed action notes Ensure timely documentation delivery within 5 working days following each event Support cross-functional collaboration between monitoring, evaluation, and reporting teams Information Systems Management Design and implement structured digital filing systems using Teams/SharePoint platforms Categorize and upload project documentation by thematic areas with 100% accuracy Maintain organized information repositories throughout the contract duration Establish efficient document retrieval and version control processes Knowledge Product Development Create communication materials including technical briefs, presentations, and success stories Document lessons learned and best practices from project implementations Develop knowledge-sharing resources that showcase partner contributions and project outcomes Support evidence-based decision-making through clear, accessible documentation Process Improvement & Strategy Development Analyze existing workflows and recommend efficiency improvements Develop standard operating procedures (SOPs) for knowledge management processes Support continuous improvement initiatives across operational areas Collaborate with international teams to align with global WHO standards Requirements Education First university degree in information management, social sciences, public health, business administration, or related field Essential Experience Minimum 3 years of experience in knowledge management, SOP development, or process improvement Proven experience working with international organizations, particularly in health systems or humanitarian contexts Track record of successful project coordination and stakeholder management Desirable Experience Previous work with WHO or other United Nations agencies Experience working in Ukraine or similar country office environments Background in health sector project implementation Essential Skills Strong organizational and analytical capabilities with attention to detail Excellent communication and collaboration skills for engaging diverse stakeholders Proficiency in knowledge management tools, methodologies, and best practices Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, OneDrive) Ability to work independently in a remote environment while maintaining team connectivity Desirable Skills Familiarity with WHO processes, procedures, and organizational culture Experience with digital collaboration platforms and document management systems Language Requirements Fluency in oral and written English is essential Ukrainian language skills are advantageous but not required Contract Details This external consultancy runs for 7 months with full-time commitment. The position is entirely home-based with no travel requirements, offering flexibility while maintaining professional deliverable standards. All work products must be submitted in English or Ukrainian as appropriate, using MS Word format according to specified deadlines. The WHO is committed to creating an inclusive, diverse workplace that reflects our global mission. We strongly encourage applications from women, persons with disabilities, and nationals from underrepresented member states. The organization maintains the highest ethical and professional standards, with zero tolerance for misconduct of any kind.

World Health Organization

About the Role The World Health Organization (WHO) Indonesia Country Office seeks a dedicated Digital Communications Officer to join our dynamic team in Jakarta. As a specialized agency of the United Nations, WHO serves as the directing and coordinating authority for health globally. This fixed-term, one-year appointment offers an exceptional opportunity to contribute to public health communication in one of the world's most populous nations. In this role, you will be instrumental in implementing WHO's Country Cooperation Strategy by supporting the Indonesian Government in health policy communication and technical cooperation programmes. You will help WHO Indonesia achieve its mission of ensuring universal health coverage while contributing to global and regional public health action through strategic digital communication initiatives. Key Responsibilities Digital Communications Management Lead implementation of comprehensive online communication strategies across WHO Indonesia's digital platforms including website, Facebook, Twitter, Instagram, YouTube, and emerging social media channels Design, develop, and execute digital campaigns for WHO health days and UN health-related observances Create, review, and optimize social media content and website materials to ensure maximum engagement and reach Produce high-quality video and photo content that effectively communicates health messages to diverse audiences Strategic Communication Planning Deploy advanced scheduling and analytics tools to optimize social media performance and inform evidence-based communication strategies Monitor and analyze digital engagement metrics to continuously improve content effectiveness Develop and maintain editorial calendars aligned with organizational priorities and public health campaigns Content Development and Management Review and enhance technical materials including press releases, fact sheets, background documents, and feature stories Ensure all communications integrate best practices in health communication principles Collaborate on translation and cultural adaptation of materials for local Indonesian context Produce diverse communication materials including public information resources, brochures, leaflets, posters, and radio/TV scripts Crisis Communication and Information Management Monitor digital landscape for health-related misinformation and false rumors Develop rapid response strategies and prepare factual counter-narratives to address areas of public concern Support risk communication and community engagement interventions during health emergencies Maintain WHO's authoritative voice in the digital health information ecosystem Stakeholder Engagement and Capacity Building Exchange information and coordinate with internal and external partners including national health authorities Conduct lessons learned exercises to continuously strengthen Country Office communication activities Ensure consistent implementation of WHO brand guidelines and corporate identity across all communications Build internal communications capacity through training needs assessment and delivery of technical workshops Project Management and Administrative Excellence Ensure timely implementation of biennial workplans in alignment with Country Office priorities Maintain zero overdue purchase orders and ensure compliance with country office closure timelines Prepare and submit donor reports according to established deadlines with consistent quality standards Support organizational efficiency through proactive administrative management Requirements Education Essential: Bachelor's degree in journalism, communications, public relations, international relations, or related discipline Preferred: Master's degree in relevant field demonstrating advanced knowledge in strategic communications Professional Experience Essential: Minimum one year of relevant experience in digital communications, social media management, corporate communications, or content management Demonstrated experience using corporate style guides and visual identity guidelines across multiple media platforms Preferred: Background in public health communication or international development sector Technical Skills and Competencies Language Proficiency: Expert-level English and Bahasa Indonesia, both written and oral Writing Excellence: Proven copywriting and editorial skills with ability to adapt content for diverse audiences Digital Expertise: Strong technical skills in social media management, content management systems, and digital analytics tools Analytical Capabilities: Excellent organizational and analytical skills complemented by strong interpersonal abilities Stakeholder Management: Demonstrated ability to engage effectively with digital audiences and work collaboratively in multi-sectoral environments WHO Core Competencies Teamwork and collaborative leadership Respect for and promotion of individual and cultural diversity Clear and effective communication across all levels Results-oriented approach with focus on measurable outcomes Efficient and responsible resource management Additional Information This position is designated for Indonesian nationals only. The successful candidate will work under the direct supervision of the Deputy Head of WHO Country Office and overall supervision of the WHO Representative. WHO offers a comprehensive benefits package including competitive compensation, annual leave entitlement, and flexible work arrangements that promote work-life balance. WHO is committed to maintaining the highest standards of integrity, competency, and professional ethics. The organization promotes diversity, equity, and inclusion, strongly encouraging applications from women, persons with disabilities,