HSBC

HSBC

**Customer Service Officer – Safeguarding Team** If you excel at delivering exceptional customer service, have an inquisitive mind, and are looking for that first stepping stone into a finance or financial crime career, this could be your ideal opportunity. Joining our team as a Safeguarding Officer, you'll handle customer due diligence for local and international expat customers, with the aim of protecting the bank from financial crime whilst ensuring first-class customer service. **In this role, you will:** • Contact our expat and island customers via multiple channels (including phone and email) to address and chase any outstanding queries and requests for all aspects of account blocking • Conduct checks using Customer Due Diligence, Know Your Customer, and Transaction & Monitoring in line with regulatory requirements and internal policies • Help manage risk to ensure that key regulatory, operational and control processes are adhered to, whilst identifying and mitigating any suspected risk (i.e. reporting unusual activity of a customer's accounts) • Keep updated on global and local regulatory changes to ensure proactive compliance **To be successful, you will need:** • Proven experience in delivering excellent customer service with an aspiration to proactively look at innovative ways to improve the service delivered • An inquisitive mindset and the confidence to ask questions and build customer trust • The ability to prioritise key tasks, whilst working efficiently under pressure to tight deadlines • Ideally some experience in a relevant role where you can demonstrate multiple examples of resolving and dealing with sensitive and complex customer cases • The confidence to operate at pace to support the customer journey, with evidence of working in a high-volume, fast-paced environment and a track record of constantly looking for ways to do things better • Excellent written and spoken communication skills • A keen sense of responsibility and the commitment to deliver quality work in a highly compliant environment **What we offer:** As an HSBC employee in Jersey, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all Jersey-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. **Location & Requirements:** The base location for this role is Jersey and requires applicants to hold an 'Entitled' right to work status. **Interview Process:** If your application is successful, the next steps are likely to be: • A short telephone interview with a member of our recruitment team • An online assessment based around the values of HSBC • A competency and experience-based interview with our hiring manager, which may also include a short practical exercise We will be hiring regularly throughout the year into this team, so you may see this position advertised consistently due to our ongoing need to expand the team. **Our Commitment to Diversity:** Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

HSBC

**Premier Relationship Officer - Guernsey** If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution. We are currently seeking an experienced individual to join our team in the role of Premier Relationship Officer. **About the Role** The Premier Relationship Officer is a key administration support role that enhances Relationship Manager's client interaction time while providing an outstanding customer experience. You will provide dedicated administration support to a team of Premier Relationship Managers (PRM) to help achieve their objectives and deliver high-quality service that maximizes customer satisfaction. **Key Responsibilities** • Support Premier Relationship Managers in managing client contact and service, including direct customer interaction, facilitating smooth handovers, and managing key event reminders to maintain active client relationships • Develop comprehensive knowledge of HSBC's Premier banking propositions to assist with the complex and demanding needs of our most affluent customers • Collaborate closely with Premier Wealth Managers and understand the Premier Wealth journey • Work seamlessly with other business areas, including HSBC Commercial, Private Bank and Expat, to deliver integrated banking services for Premier clients • Contribute innovative ideas and implement actions to improve customer service, quality, and team collaboration • Monitor and gather information to assess potential impacts and identify risks and opportunities for the business • Resolve customer queries at first point of contact, minimizing referrals to PRMs for routine transactions **What We're Looking For** • Proactive approach to reviewing client needs with focus on deepening relationships and delivering superior customer service • Strong organizational skills with proven administration experience • Flexible and adaptable approach to change with ability to support others through transitions • Excellent verbal and written communication skills • Experience collaborating across departments to deliver seamless customer service • Strong planning and prioritization skills with commitment to efficient delivery of responsibilities **Location** This role is based in Guernsey, Channel Islands. **Our Commitment to Inclusion** Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces regardless of gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. You'll achieve more when you join HSBC.

HSBC

**Customer Service Officer – Safeguarding Team** If you excel at delivering exceptional customer service, have an inquisitive mind, and are looking for that first stepping stone into a finance or financial crime career, this could be your ideal opportunity. Joining our team as a Safeguarding Officer, you'll handle customer due diligence for local and international expat customers, with the aim of protecting the bank from financial crime whilst ensuring first-class customer service. **In this role, you will:** • Contact our expat and island customers via multiple channels (including phone and email) to address and chase any outstanding queries and requests for all aspects of account blocking • Conduct checks using Customer Due Diligence, Know Your Customer, and Transaction & Monitoring in line with regulatory requirements and internal policies • Help manage risk to ensure that key regulatory, operational and control processes are adhered to, whilst identifying and mitigating any suspected risk (i.e. reporting unusual activity of customer accounts) • Keep updated on global and local regulatory changes to ensure proactive compliance **To be successful, you will need:** • Proven experience in delivering excellent customer service with an aspiration to proactively look at innovative ways to improve the service delivered • An inquisitive mindset and the confidence to ask questions and build customer trust • The ability to prioritise key tasks, whilst working efficiently under pressure to tight deadlines • Ideally some experience in a relevant role where you can demonstrate multiple examples of resolving and dealing with sensitive and complex customer cases • The confidence to operate at pace to support the customer journey, with evidence of working in a high-volume, fast-paced environment and a track record of constantly looking for ways to do things better • Excellent written and spoken communication skills • A keen sense of responsibility and the commitment to deliver quality work in a highly compliant environment **What we offer:** As an HSBC employee in Jersey, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all Jersey-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. **Location and eligibility:** The base location for this role is Jersey and requires applicants to hold an 'Entitled' right to work status. **Interview process:** If your application is successful, the next steps are likely to be: • A short telephone interview with a member of our recruitment team • An online assessment based around the values of HSBC • A competency and experience-based interview with our hiring manager, which may also include a short practical exercise We will be hiring regularly throughout the year into this team, as a result it may appear as though adverts are appearing consistently however this is due to our ongoing need to add to this team. **Our commitment to diversity:** Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

HSBC

**Premier Relationship Manager, Guernsey** Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution. We are currently seeking an experienced individual to join our team in the role of Premier Relationship Manager, based in Guernsey. This is a client-facing role responsible for actively managing a portfolio of Guernsey-based customers, providing high-quality service to achieve maximum customer satisfaction and completing comprehensive reviews to establish and address their immediate and future financial needs. Working as part of a collaborative wealth management team, you will provide a dedicated and professional service to our global expat customer base. Through active portfolio management, you will develop and retain relationships with our global customers, reviewing portfolios regularly to ensure solutions are suitable to meet client needs and drive customer satisfaction. **In this role, you will:** • Build sustainable relationships with clients to retain and develop long-term partnerships • Complete regular client reviews to understand current and long-term needs, advising on products and services that help achieve their goals • Work closely with wealth managers to fulfil customer portfolio requirements • Develop and maintain comprehensive understanding and technical knowledge of relevant products and services available from HSBC Group sources to provide optimal client solutions **To be successful in this role you should have:** • Previous experience in relationship management • Strong ability to build relationships and communicate effectively with clients • Desire to pursue professional qualifications • Team-oriented approach with ability to work collaboratively within a small team and across the wider business • Excellent communication skills **You'll achieve more when you join HSBC** This role is based in Guernsey. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.