Customer Service Coordinator

Customer Support Coordinator

Are you passionate about customer service, coordination, and structured workflows? Do you thrive in an international B2B environment? Then you might be our new Customer Support Coordinator at Actona Group.

As a Customer Support Coordinator, you will play a key role in our Customer Support department, acting as an important link between our customers, Sales, and the wider supply chain, including Logistics, Warehouse, and Procurement. You can expect a varied role with a high level of responsibility, complexity, and multiple touchpoints.

Your Responsibilities

You will be responsible for the daily handling and coordination of orders from our B2B customers in English-speaking markets, including:

• Receiving, creating, and processing customer orders
• Verifying product availability and pricing
• Coordinating deliveries in close collaboration with Logistics, Warehouse, and Procurement
• Communicating with customers regarding orders, deliveries, products, and general enquiries
• Delivering professional and efficient customer service via email, phone, and other channels

In addition, you will:

• Maintain and update customer data, product information, and price lists
• Work in a structured manner within our CRM and other relevant systems
• Prepare reports related to order status, sales activities, and key KPIs

Success in the Role

You will succeed in this role if you:

• Ensure high customer satisfaction through fast, professional, and solution-oriented service
• Process orders efficiently and within agreed deadlines
• Deliver a high level of accuracy in order handling, data maintenance, and reporting
• Take ownership and collaborate effectively with colleagues and the Customer Support Manager
• Demonstrate a customer-centric mindset and act with speed, integrity, and accountability
• Proactively identify opportunities to optimise daily operations

Customer Centricity, Acceleration, and Trust are core values at Actona Group, and you are expected to actively contribute to these in your daily work.

Your Profile

We imagine that you:

• Have at least 2 years of relevant work experience
• Have completed a minimum of upper secondary education (HHX, STX, HTX, or equivalent)
• Are fluent in both written and spoken Danish and English; additional languages are an advantage
• Possess a solid commercial understanding and interest in B2B business

As a person, you are:

• Structured and able to plan your workday effectively
• Naturally service-minded
• Committed to delivering high-quality customer service
• Independent, proactive, and results-oriented
• A strong communicator
• Relationship-focused and comfortable collaborating across teams
• Positive and solution-oriented

Work Location: Tvis, Holstebro

About Actona Group

Actona Group is an international furniture company headquartered in Denmark, operating in more than 90 countries. We develop, source, and sell modern furniture solutions to some of the world's leading retailers and private label customers.

We are on a continuous journey towards becoming a larger, stronger, and more sustainable company. We will create continued growth and value-adding services for the benefit of our customers and partners. With a sustainable focus, we also want to minimise our environmental impact.

Facts about Actona Group:

• 2,500 employees worldwide
• Headquarters, showroom, and European distribution centre in Tvis, Denmark
• Furniture production and local administration in Lithuania, Poland, and Ukraine
• Trading company in China
• Part of Lars Larsen Group

We encourage all qualified candidates to apply, regardless of gender, age, ethnicity, or background.