Customer Service Officer - Call Centre (SA Pathology Pool Position)

**Customer Service Officer - ASO2** **Central Adelaide Local Health Network** **Statewide – SA Pathology** **Position Details:** - Salary: ASO2 - $58,709.00 - $63,154.00 p.a. (pro-rata) + Superannuation & Salary Sacrifice Benefits - Location: Adelaide CBD, SA 5000 - Employment Type: Full Time, Part Time & Casual positions available - Roster: 7 days a week on a rotating schedule - Job Reference: 916953 **About the Role** This is a talent pool opportunity open for 12 months. Successful applicants will be placed in a pool from which appointments may be made as vacancies arise during this period. As a Customer Service Officer, you will serve as the first point of contact for clients, patients, and health professionals, delivering professional and welcoming service. Your responsibilities include providing friendly, efficient telephone result enquiry services and managing incoming calls to ensure prompt and accurate handling of all enquiries. You will also support operational needs by receiving and routing requests for courier pickups and deliveries. In this role, you will contribute to smooth service operations by assisting with general enquiries while maintaining warmth, respect, and professionalism in every interaction. Your dedication to excellent customer service will create positive experiences for callers while supporting the team in achieving efficient, high-quality outcomes. **About You** We seek a friendly and professional individual with genuine commitment to delivering excellent customer service. You will possess strong communication skills and thrive in busy environments, ensuring every interaction is handled with courtesy, efficiency, and care. **Skills and Attributes:** - Excellent telephone manner and strong verbal communication - Ability to manage workloads and priorities effectively - Problem-solving capabilities - Positive contribution to team environments **Experience:** - Proven background delivering quality customer service in high-volume settings - Experience using computer systems and recording data accurately - Proficiency with Microsoft applications **Knowledge:** - Understanding of customer service best practices, issues, and expectations - Strong commitment to confidentiality and privacy **Commitment:** - Dedication to service excellence - Ability to work under limited supervision - Proactive approach to client needs with professionalism and initiative **About Us** Statewide Clinical Support Services (SCSS) is a unique public healthcare organisation serving health consumers and providing specialist clinical services throughout South Australia. SCSS encompasses BreastScreen SA, SA Dental, SA Medical Imaging, SA Pathology, and SA Pharmacy. Join us in improving the health and well-being of South Australians across all age groups and throughout their healthcare journey. **What We Offer** - Attractive salary packaging options - Strong community-minded culture and values providing world-class care to South Australians - Career development opportunities across the SA Health system at metropolitan and regional sites **Diversity and Inclusion** Statewide supports and fosters a culture where employees feel they belong and feel safe at work. We encourage all people to use their talents and be valued and rewarded for their contributions. Aboriginal and Torres Strait Islander applicants are encouraged to apply. **Application Information** Please refer to the role description for essential educational/vocational qualifications. Appointment is subject to satisfactory Criminal History Check and compliant Immunisation screening as indicated in the role description. SA Health Services implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy. Unsolicited applications from recruitment agencies or third parties will not be accepted. **Application Closing Date:** 11:55 pm Friday 9th October 2026