Regional Customer Experience Learning & Development Manager

Area CX Learning & Development Lead

About the Role

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? At Maersk, we believe that our people are our greatest asset — and this role sits at the heart of that belief.

We are hiring an Area CX Learning & Development Lead to define the future organisational capability profile for our Customer Experience (CX) function and shape the strategy required to achieve our Area CX ambitions. This is a high-impact, strategic role that supports the Area Head of CX and Area Head of CX Excellence in building a highly skilled, future-ready organisation through competency development roadmaps, training execution, and implementation of the Maersk coaching and assessment framework.

The L&D Lead works closely with key stakeholders across Centre, Regions, and other Areas to deliver effective onboarding, training, and development programmes for Area CX teams. If you are passionate about learning, coaching, and helping others grow — and thrive in a globally connected, culturally diverse environment — this role offers an exceptional platform to make a meaningful difference.

What We Offer

When you join Maersk, you'll find that the world is your workplace. You'll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us, teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work, Uprightness and Our Employees mean that transparency and accountability go hand in hand with being an inspiring, challenging place to work.

Key Responsibilities

• Develop and execute the L&D strategy and roadmap in alignment with the organisation's strategic objectives
• Facilitate assessments and conduct analyses to identify competency gaps and key L&D requirements across Area CX
• Design and develop L&D programmes in collaboration with the global L&D community, learning academies, and business subject-matter experts
• Support onboarding, upskilling, and reskilling of Area CX teams as a trainer or facilitator
• Establish and maintain performance evaluation methods, utilising metrics to validate knowledge transfer and measurable business impact
• Foster a strong learning culture and drive engagement and adoption of L&D programmes across the organisation
• Utilise CX communication channels for key messaging, updates, and driving focus on capability priorities
• Create and maintain a local learning content repository to promote on-demand and self-directed learning
• Propose, manage, and track the L&D budget for Area CX

What We Are Looking For

We are seeking a motivated and experienced L&D professional who combines strategic thinking with a genuine passion for people development. The ideal candidate will bring:

• A relevant tertiary qualification (highly preferred)
• At least 5 years of proven experience in a Learning & Development role, with experience in the logistics or supply chain industry considered a strong advantage
• Fluency in learning content creation across a range of formats and platforms
• Strong communication and stakeholder management skills, with the ability to engage and influence across all levels of a global organisation
• Change management capabilities to ensure high levels of programme participation, adoption, and sustained behavioural change
• Awareness of and genuine interest in employee development practices and adult learning techniques
• Creativity and initiative to support the development of innovative, engaging learning solutions
• A deep passion for learning, coaching, and helping others reach their potential

Our Commitment to Diversity & Inclusion

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process