SaaS Customer Support Representative

**Customer Service Representative - SA Ambulance Service** **Job Reference:** 910917 **Work Type:** Full Time **Location:** Adelaide CBD **Categories:** Administration, Business and Management, Customer Service, Call Centre **Total Indicative Remuneration Package:** ASO2 / $66,905 - $71,970 per annum **Contract Type:** Full Time / Term Contracts (Up to 24 Months) **Location Code:** 5063 / EASTWOOD **About SA Ambulance Service** SA Ambulance Service (SAAS) is South Australia's premier provider of emergency ambulance transport, clinical care, and patient transport services. We are dedicated to ensuring South Australians have access to exceptional emergency medical care, non-emergency transport, and rescue and retrieval services. **Our Vision:** An innovative, patient-focused, technology-enabled, evidence-driven emergency response and healthcare ambulance service, achieved by exceptional people. **Our Mission:** Providing emergency response and healthcare ambulance services within South Australia, designed and developed around patient and community needs, enabling timely and equitable access to the most appropriate point of care. **Our Purpose:** To ensure South Australia thrives by enabling access to emergency and non-emergency ambulance healthcare and alternative patient pathways while contributing to our state's emergency preparedness and health response capability. **Our Values:** - **Patient Focused:** Prioritizing safe, quality patient care in everything we do - **Teamwork:** Collaborating across SAAS, our health system, partners, and community - **Integrity and Honesty:** Upholding organizational and community standards - **Respect and Courtesy:** Maintaining respectful interactions with patients, colleagues, and stakeholders - **Community Collaboration:** Valuing our community role and the communities we serve - **Change Ready:** Adapting to evolving community needs - **Authentic Leadership:** Supporting leadership development at every level **The Opportunity** Join our dynamic Customer Service Centre team as an energetic, friendly, and motivated Customer Service Representative. You'll serve as the first point of contact for our customers, handling phone and online enquiries about Ambulance Cover, services, and invoices. Based at our modern Eastwood office on Greenhill Road, you'll work within a fast-paced, supportive team environment. **What We Offer** - Collaborative, forward-thinking workplace with a culture of inclusion and diversity - Meaningful work contributing to South Australian community well-being - Comprehensive staff and wellness support programs **Key Responsibilities** - Deliver exceptional customer service by responding to calls within departmental timeframes, maintaining 75-80% availability, and resolving customer concerns promptly and professionally - Provide accurate information about SAAS ambulance products and services through phone, email, and face-to-face interactions with internal and external customers - Process payments, memberships, and transport accounts accurately while promoting SAAS Ambulance Cover products and ensuring compliance with terms and conditions - Manage complaints and feedback by recording issues on the SAAS Safety Learning System and ensuring efficient follow-up - Maintain accurate data entry and administration including processing correspondence, invoicing, credit notes, and following records management procedures - Contribute to team performance objectives through active participation in meetings, coaching sessions, team rotations, and maintaining professional working relationships **Application Information** - Aboriginal and Torres Strait Islander applicants are encouraged to apply - The South Australian public sector promotes diversity and flexible working arrangements, including part-time options - Appointment subject to satisfactory Criminal History Check and relevant screening - Immunization screening required in accordance with SA Health vaccination policy **Applications Close:** Monday 21 September 2026 @ 11:55pm