Senior Product Designer - Partner Technology

Join Zalando's Partner Steering team in Helsinki as a Senior Product Designer and help shape the future of Zalando's internal and partner-facing services. You'll be responsible for discovering, designing, and delivering next-generation productivity solutions that unlock commercial growth and operational efficiency for partners and colleagues within Zalando's ecosystem.

As part of Partner Tech, you'll design and develop technology that empowers Zalando and its partners throughout the entire journey - from initial onboarding and product availability on the platform, to offer management, logistics, planning, quality compliance, analytics, and insights. Your focus will be on the Customer Experience Model (CXM) program, specifically managing the post-purchase experience for partners.

• Support product discovery processes by conducting user research and stakeholder interviews
• Work with cross-functional teams to understand business context and requirements
• Translate complex technical requirements into concrete design concepts and solutions
• Research and advocate for the needs of internal users and partners
• Drive alignment around customer experience vision across multiple stakeholders

• Define and lead solution design efforts from concept to implementation
• Leverage diverse design toolkit including user research, workshop facilitation, and UX/UI design
• Create cohesive, end-to-end customer journeys that address business bottlenecks and growth opportunities
• Build detailed design specifications and assets for development teams
• Conduct design QA to maintain quality and consistency standards

• Work closely with Zalando's design system, leveraging design tokens for scalable solutions
• Document design patterns and integrate them into the design system portal
• Build strong connections with Product Managers, Engineering teams, and business stakeholders
• Facilitate workshops and design sessions to align teams on project goals
• Collaborate with design system teams to ensure consistency across products

• Explore how emerging technologies, particularly GenAI and Machine Learning, can simplify data-heavy tasks
• Design intuitive user experiences for AI-powered products and data-driven applications
• Stay current with design trends and technology developments in the e-commerce space
• Integrate new technologies thoughtfully into the design process while maintaining user-centric focus

• Comprehensive design skills including user research, UX/UI design, and workshop facilitation
• Strong understanding of design principles and ability to create clarity in ambiguous, strategic projects
• Experience designing complex, multi-stakeholder products from initial concept through implementation
• Proven track record of turning innovative ideas into tangible design artifacts
• Proficiency with modern design tools and design system methodologies

• Experience designing for AI-powered products and machine learning technologies
• Understanding of data-driven applications and complex technical requirements
• Knowledge of e-commerce platforms and partner/vendor management systems
• Experience with design systems and component libraries
• Familiarity with agile development processes and cross-functional team dynamics

• Excellent stakeholder management and communication skills
• Ability to influence strategy and gain buy-in for user-centric solutions
• Experience navigating complex cross-functional teamwork environments
• Strong presentation skills for communicating design decisions to diverse audiences
• Collaborative approach to working with designers, developers, and business stakeholders

• Passion for creating human-centered design solutions
• Ability to balance innovative technology with practical user needs
• Strong attention to detail and commitment to design quality
• Proactive approach to identifying and solving user experience challenges
• Interest in emerging technologies and their application to design problems

• Extensive onboarding, mentoring, and training opportunities
• Internal tech academy, guilds, and Employee Resource Groups
• Knowledge sharing through tech talks, product demos, and meetups
• Opportunity to work with an international team of experts
• Access to cutting-edge technology and design tools

• Centrally located office in Kamppi, Helsinki
• Flexible working times and hybrid working model
• Culture of trust, empowerment, and constructive feedback
• Collaborative environment with cross-functional teams
• Additional holidays and flexible time off policies

• Competitive salary and employee shares program
• Significant discount on Zalando products and partner offerings
• Monthly transport, lunch, and recreation vouchers
• Private health insurance and occupational health care services
• Family services and comprehensive wellness programs
• Free bever