Student Support Officer
Job Description
**About Southern Cross School of Business** Southern Cross School of Business (SCSB) is a Registered Training Organisation delivering industry-based vocational education from our Bankstown campus. We offer diploma and advanced diploma level VET courses, as well as ELICOS programs, all developed by industry-trained professionals to provide practical pathways to career opportunities and higher education. At SCSB, we pride ourselves on creating a caring, welcoming, and supportive learning environment for our diverse student community, who come from a wide range of cultural backgrounds. **The Opportunity** Due to ongoing growth and continuous improvement, we are seeking an experienced and enthusiastic Student Support Officer to join our team. Reporting to the Student Support Manager, this role is ideal for an outgoing self-starter with a genuine passion for supporting student wellbeing and success. **Key Responsibilities** - Provide comprehensive student support and wellbeing services - Serve as the primary point of contact for students at the allocated campus - Schedule and facilitate orientation programs for new overseas students - Monitor and report on student progress and academic performance - Ensure compliance with student visa requirements - Maintain accurate records and data integrity within the student management system - Respond to student enquiries in a timely and professional manner - Manage filing systems and maintain student-related documentation - Undertake additional duties as assigned by the Student Support Manager and/or Principal **Essential Requirements** - Previous experience working within a training provider or educational institution - Strong computer literacy, particularly with MS Office applications - Excellent written and verbal communication skills - Demonstrated ability to provide wellbeing support to overseas students **Desirable Qualifications** - Diploma, Advanced Diploma, or higher tertiary qualification - Experience working specifically with international students **Why Join SCSB?** Join a supportive team of professionals in a positive and collaborative work environment. We offer genuine opportunities for career advancement for ambitious and committed individuals who want to make a difference in students' educational journeys. If you have the qualifications and passion to excel in this role, we encourage you to apply with your resume and cover letter.
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About Southern Cross School of Business
Southern Cross School of Business (SCSB – RTO 41253) is an Australian government-accredited vocational education institution specializing in Business, Accounting, and Management, with comprehensive university pathway programs for both domestic and international students. Founded on the principle of delivering quality, workplace-focused training at accessible fees, SCSB provides students with an alternative pathway to professional success. Our leadership team comprises seasoned academics and industry professionals united by a shared belief in the transformative power of vocational education. We offer accredited training to current workforce professionals across all career stages, as well as school leavers seeking to advance their qualifications. Our VET courses are strategically designed to create seamless pathways into Higher Education programs and university degrees, enabling students to progress their careers with confidence. SCSB's experiential learning approach engages students in authentic industry projects, ensuring they develop essential skills while exploring current, relevant industry topics. Whether you choose to study full-time or part-time, our Diploma programs in Accounting, Leadership and Management, or Business provide the foundation for a successful and rewarding career.