Workforce Analyst

The Identity Services branch delivers identity products and services that enable customers to register their life events, access services from other public and private sector agencies and businesses, and travel seamlessly overseas. The branch has programmes of work and support functions that include data analysis and insights, information sharing, forecasting, systems, service design, risk and assurance, intelligence and investigations, engagement and education, operational policy, product innovation, international product strategy and commercial.

As a Workforce Analyst in our team, you'll play a critical role in ensuring our frontline teams are resourced to meet demand across all channels of service delivery. You'll provide high-quality planning and analytical insight that allows the business to deploy its people efficiently and effectively, ensuring the right skills are available in the right places at the right time.

• Analyze data to understand customer demand trends, channel shifts, and the impact of operational changes
• Shape workforce plans and support recruitment and scheduling decisions
• Provide advice to help optimize capacity across the wider group
• Partner with system and technical teams to maintain and improve workforce planning tools
• Monitor system performance and identify opportunities for enhancements
• Deliver insights that directly contribute to improved service delivery and better workforce utilization

This role reports to the Manager Forecasting and Planning and can be based in Auckland, Wellington, or Christchurch.

• Experience in forecasting, planning, or schedule management within a busy, production-based environment
• Solid understanding of how operational systems and processes interact
• Comfort working with large and complex datasets
• Ability to identify trends, interpret insights, and communicate their impact on workforce requirements
• Well-developed Excel capability and sharp analytical mindset
• Confidence working with digital tools and technology
• Strong relationship-building skills across diverse stakeholders
• New Zealand citizenship

• Relevant tertiary qualification or equivalent experience

At the Department of Internal Affairs, we are committed to offering a collaborative and innovative culture where your perspective and ideas will be welcomed. We want our people to thrive within a culture of best practice, while being able to set and achieve goals and being encouraged to challenge the status quo.

Salary Range: $71,767 - $89,310

Applications close Friday 17th April at 5pm. You must have the legal right to live and work in New Zealand to be considered for this role.

We're committed to ensuring our application process is accessible to everyone and can provide support to ensure the process meets your needs.