Resolver

Resolver

**Solution Consultant** Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both. As a Solution Consultant, you live to delight customers by solving business problems with technology. You are a customer advocate, who helps guide Resolver's SaaS implementations by separating wants from needs, providing recommendations, configuring off-the-shelf software and administering training on best practices. You'll partner with Consultants, Solution Architects and Project Managers to impress customers with implementations that typically take 8-12 months - but don't worry, you'll be working on multiple projects at once that will keep things interesting but not overwhelming! You'll get to work with a passionate, proactive team who will support you to be successful as you grow professionally. You'll collaborate daily and your voice will contribute to a great organization. **About Resolver:** Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose. We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada's Great Places to Work six years in a row! **Your Responsibilities:** **Project Delivery (100%)** You'll enable customers to take maximum advantage of our software by leading and participating in the delivery of end-to-end software implementations. **Consultation & Requirements Gathering** • Educating customers on what's required for successful implementations • Gathering and documenting customer functional and technical requirements • Creating design recommendations and securing agreement on designs that satisfy customer requirements and reflect industry best practices **Project Management** • Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables • Controlling and communicating project scope, schedule, budget, and risk to customers and management • Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize "time to value" **Configuration** • Configuring our no-code software based on the solution design, performing quality assurance to minimize rework (no coding required) **Customer Training** • Delivering administrator, train-the-trainer, and end-user training sessions, and authoring training materials as required (including documents, decks, videos, etc.) **What We're Looking For:** • 6-8+ years of prior experience in leading & delivering enterprise off-the-shelf software or incident management solutions • Experience with Visio, MS Project, MS Office, and CRM's such as Salesforce • Experience within Risk Management, Internal Audit, and Regulatory Compliance Management or Corporate Security is a bonus but not a must have • You love to make customers happy regardless of any obstacle • You're a go-getter with an excellent ability to manage ongoing projects simultaneously • You have exceptional communication skills and get pumped speaking with customers • You're a self-starter who can take charge of tasks with minimal direction • You're accountable for your work and invest in research, learning, and practice to make yourself an expert in your field **What We Offer:** Resolver is one of Canada's Great Workplaces. Culture isn't just something we write about, we live our values and challenge each other to be our best selves. We invest in team members who will grow with us. **Health and Wellness Benefits:** 100% paid health and dental from day one. Vision care every 12 months. Wellness/fitness reimbursement for gym memberships, yoga classes, sports fees or equipment. **Professional Development:** External learning budget to help you grow and develop. Learning workshops every 6 weeks on topics like Time Management, Self-Awareness and Giving Feedback. E-learning for remote team needs. Career Development Program for internal growth opportunities. Coaching Program for all managers. **Vacation:** Open vacation policy - no accrual clock. Most team members enjoy 3-4 weeks off per year. **Parental Leave:** Best-in-class top-up for new parents - 100% for 15 weeks new parents and 5 additional weeks of pregnancy leave for birth mothers.

Resolver

**Sales Development Representative** Resolver operates as a hybrid workforce with a mix of both at-home and in-office work. For this particular role, we are looking for someone who wants to collaborate with our awesome team in person twice per week. **About the Role** The Sales Team at Resolver drives our net new revenue growth. We search for customers who will love our product as much as we do and get them engaged with our solutions! As a Sales Development Representative, your goal is to proactively identify, qualify, and assess sales opportunities for potential clients. Not a technology expert? Not a problem. If you supply the interest, we'll supply the knowledge. We'll provide you with both in-class and on-the-job experience to sell the right solutions to customers. If you are laser-focused on building a career in tech sales, this opportunity is for you. **About Resolver** Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose. We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada's Great Places to Work six years in a row! **Your Day-to-Day Responsibilities** **Prospecting Inbound/Outbound (80%)** - Measures of Success: 4 Outbound Opportunities, 2 inbound opportunities & 8 outbound meetings completed per month - Articulate our value proposition over the phone, email, and other platforms - Craft and target specific verticals through messaging and emails with a "call to action" to drive prospects to our website, conferences, and webinars - Collect and relay customer-related stories and scenarios to help build future use cases **Planning and Documentation (20%)** - Measures of Success: Execution of day-to-day deliverables; focus on outbound; time horizon < 3 months - Provide insights and knowledge to identify potential gaps and discuss approaches to progress opportunities - Conduct market research to stay on top of prospects and the competitive landscape - Understand and develop documentation processes for capturing data via our CRM tool **What We're Looking For** - Consultative approach and exceptional communication skills (essential) - Experience within B2B SaaS company or enterprise software (preferred) - Passionate about sales, software, and technology that solves business problems - Ambitious and takes initiative: you want to take on the challenge of generating results that exceed expectations - Experience in a related role or field is a plus **What We Offer** Resolver is one of Canada's Great Workplaces. Culture isn't just something we write about, we live our values and challenge each other to be our best selves. We invest in team members who will grow with us through our comprehensive rewards package: - **Health and Wellness Benefits:** 100% paid health and dental from day one, plus vision care every 12 months - **Professional Development:** External learning budget, bi-monthly learning workshops, e-learning opportunities, career development programs, and coaching for all managers - **Vacation:** Open vacation policy (most team members take 3-4 weeks annually) - **RRSP:** Matching up to 2.5% - **Parental Leave:** Best-in-class top-up for new parents - 100% for 15 weeks for new parents and 5 additional weeks of pregnancy leave for birth mothers - **Office Perks:** Snacks, beverages, ping-pong, group lunches, karaoke, and regular team socials (including remote team members) **Compensation:** $55,000 to $60,000 plus commission If you want to work in a highly collaborative environment and are committed to making a difference, we'd like to meet you. Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter.