Customer Care Coordinator - European Union

Company: Ossila BV

Location: Leiden, Netherlands (on-site)

Contract Term: 12 months fixed term (with possibility of future contract extensions)

Hours: Full-time, Monday-Friday

Start Date: As soon as possible

Salary: €36,000 per annum

Join Ossila's European operations team and play a vital role in delivering exceptional customer service to our global scientific community. As we continue to expand our presence in Leiden, we're seeking a motivated individual eager to develop their business development and customer care skills within a dynamic, internationally-focused environment.

At Ossila, our engineers and scientists design and build innovative scientific equipment. We manufacture laboratory devices and specialist materials at our UK headquarters, with our European forwarding and customer care hub in Leiden ensuring seamless service for our European customers.

• Fulfill customer orders and coordinate daily operations
• Manage incoming shipments, physical order processing, and shipment forwarding
• Serve as primary contact for European customers through quote generation, order logging, and general customer care
• Support customer relationship management system coordination with UK team
• Take responsibility for inventory management at the Leiden hub
• Collaborate with Head of Station to ensure smooth daily operations
• Independently manage operations when required to maintain excellent customer service
• Participate in networking opportunities within Leiden BioScience Park

• Right to work in the Netherlands
• Excellent written and spoken English (fluent)
• Previous customer-facing or office experience
• Strong interpersonal and communication skills
• Organized, methodical, and detail-oriented approach
• Proficient Excel and general IT skills
• Confident working independently
• Commitment to personal learning and development

• Fluency in additional European languages
• Experience with CRMs and inventory management systems

• Competitive salary with regular performance-based reviews
• Discretionary profit share scheme
• 24 days holiday plus national holidays
• Annual travel opportunities to Sheffield UK headquarters
• Regular networking opportunities at Leiden BioScience Park
• Supportive team environment with cross-office collaboration

Ossila is a high-growth scientific equipment manufacturer serving institutions worldwide. Founded by University of Sheffield academics, we now employ over 50 people across UK and Netherlands offices. We're proud recipients of the 2024 British King's Award for International Trade, with customers in over 100 countries.

Our mission is to accelerate scientific discovery through high-quality products, excellent customer support, and accessible prices. We're building toward becoming a world-class company of significant size and stature over the next five years.