International Student Admissions Counselor

We are seeking a full-time, permanent International Student Admissions Advisor to play a key role in delivering quality, timely and effective international student admissions and enrollment services at EIT. This role supports prospective and continuing international students through the end-to-end application process, ensuring accurate administration, strong customer service and compliance with regulatory and Code of Practice requirements.

The International Student Admissions Advisor is based in the EIT International Team in Hawke's Bay, reporting to the International Business Operations Manager. This position offers an excellent opportunity to make a meaningful impact on international students' educational journeys while working in a dynamic, multicultural environment.

• Process international student applications for mainstream and ESL programmes in line with regulatory and EIT service standards
• Prepare and issue offers of place, statements of fees and related admissions documentation
• Assess international qualifications against EIT entry criteria using established frameworks and guidelines
• Enter, maintain and manage accurate data and records in the student management system (e.g. Artena)
• Monitor application pipelines to ensure timeliness and service delivery targets are met

• Maintain current knowledge of international fees, fee variations and programme entry requirements
• Maintain awareness of Immigration New Zealand (INZ) regulations affecting international admissions
• Support compliance with the Education (Pastoral Care of Tertiary and International Students) Code of Practice 2021
• Stay updated on policy changes and regulatory requirements affecting international education

• Liaise with Faculty staff regarding application status and outcomes
• Work closely with the International Marketing Team on market-specific applications and scholarship administration
• Maintain close communication with the EIT International Enrollments Team
• Collaborate with various departments to ensure seamless student experience

• Deliver excellent customer service to prospective and continuing international students
• Respond to recruitment agent and walk-in enquiries professionally and efficiently
• Assist with international student orientation programmes and activities
• Provide guidance and support throughout the admissions process

• Contribute to continuous improvement initiatives within the international student services area
• Participate in professional development opportunities
• Support policy compliance, health and safety requirements, and other duties as required

To be successful in this role you will have:

• Strong administration skills with exceptional attention to detail and accuracy
• Well-developed written, verbal and interpersonal communication skills
• Proven ability to manage multiple tasks and meet deadlines in a busy environment
• Experience working with databases, student management systems and standard computer applications
• Cultural awareness and sensitivity, with the ability to work effectively with people from diverse backgrounds

• Understanding of international education systems and qualification frameworks
• Experience in customer service or client-facing roles
• Knowledge of immigration requirements and visa processes
• Ability to work independently while maintaining strong team collaboration
• Problem-solving skills and adaptability in a changing environment
• Commitment to providing excellent service to international students and their families

As an inclusive and supportive employer, we value diversity and want to encourage anyone interested to apply, regardless of whether you tick all the boxes or not. We know that people from underrepresented groups and women in particular don't apply for roles if they're not a 100% match, but we're not looking for perfection, we're looking for potential. We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your Cover Letter.

EIT is a vibrant and progressive tertiary institute with campuses in Tairawhiti (Gisborne), Hawke's Bay, and Auckland, and learning centres throughout the region. We are committed to Te Tiriti o Waitangi and to delivering services that meet the needs of Māori learners and their whānau, as well as iwi aspirations.

Our institution is dedicated to providing quality education and fostering an inclusive environment where international students can thrive academically and personally. We pride ourselves on our multicultural community and our commitment to supporting students from diverse backgrounds in achieving their educational goals.