Customer Engagement Coordinator

The Customer Engagement Coordinator serves as the primary customer point-of-contact for Product Line operations, delivering exceptional support throughout the service delivery process while driving contract revenue, profitability, and receivable management. This role establishes and maintains professional customer relationships, maximizing customer knowledge to enhance contract value for both SLB and our clients.

• Act as primary liaison between customers and service delivery teams
• Ensure services comply with contractual agreements and meet customer objectives and performance metrics
• Drive adoption of effective technological solutions to address customer needs and challenges
• Coordinate communication channels and activities between customers and service delivery teams
• Manage COSD (resource consumption) responsibilities
• Capture and update customer activity for service delivery visibility in business systems
• Collect and communicate significant customer intelligence internally
• Capture and confirm job-specific requirements

• Identify and capture both Product Line and cross-Product Line sales leads outside existing contract terms
• Contribute to Account Plan development as a member of the Account Team
• Compile and review cost estimates for consolidation with technical proposals
• Assess job risks during analysis of customer job requirements

• Participate in brief and debrief sessions with PSD team to ensure clear understanding of customer objectives
• Communicate recommendations and actions to customers for mitigating unplanned events
• Ensure job deliverables are accurate and delivered on time
• Facilitate customer reviews of SQ events as required
• Coordinate and conduct regular service quality meetings with customers
• Evaluate customer feedback through satisfaction reports and performance reviews
• Review quality and completeness of field tickets
• Proactively identify and resolve invoice disputes regarding product and service delivery issues

• 8+ years of relevant experience in customer engagement or related field