Customer Service Representative

Call Center Executive - International BPO Process

Company: IBI

Location: Ahmedabad

Employment Type: Full-time, Permanent

Experience Required: 1-2 years

Salary: ₹22,000 - ₹30,000 per month

About the Role

IBI is seeking dynamic and energetic Call Center Executives to join our International Voice Process team. This is an excellent opportunity for professionals with strong communication skills who want to build a successful career in customer service and business process outsourcing.

Key Responsibilities

• Handle international inbound and outbound customer calls professionally

• Assist customers with inquiries and provide accurate, timely information

• Maintain exceptional call quality while adhering to company guidelines and protocols

• Update and maintain customer information in CRM systems

• Ensure consistently high levels of customer satisfaction and service excellence

Requirements

• Excellent English communication skills (verbal and written)

• Advanced computer knowledge and proficiency

• 1-2 years of relevant experience in call center or customer service roles

• Strong problem-solving abilities and customer-focused mindset

• Ability to work in a fast-paced international business environment

What We Offer

• Competitive salary with attractive performance-based incentives

• 5-day working schedule for better work-life balance

• Comprehensive paid training program

• Excellent career growth and advancement opportunities

• Paid sick time and time off benefits

• In-person work environment with immediate joining opportunities

Join IBI and take the next step in your customer service career with a company that values professional growth and excellence in international business operations.