Customer Service Representative

We are seeking a Customer Support Executive to join our team and manage the after-sales process of following up with customers and obtaining required documentation for vehicle rentals. This role requires a minimum of 2 years of experience, preferably within the UAE market (GCC experience will also be considered).

• Serve as the primary point of contact post-booking to coordinate documentation with customers and partners
• Collect, verify, and upload all required documents to internal systems within set SLAs
• Ensure all customer documentation meets internal compliance and regulatory standards
• Communicate effectively with internal teams and supply partners to manage documentation flow
• Follow up with customers via calls and emails to ensure timely submission of required documents
• Identify and escalate potential issues proactively to avoid booking cancellations
• Maintain organized records and ensure continuous updates to CRM systems
• Provide courteous, professional communication at all times and address customer concerns promptly
• Support additional administrative and compliance-related tasks as required

• Minimum 2 years of experience in documentation, admin, or customer coordination roles (preferably in car rental, hospitality, or mobility sectors)
• Education: Bachelor's degree (preferred in business administration, communications, or related field)
• Language Proficiency: Fluency in English is mandatory. Proficiency in Hindi/Urdu or Tagalog is highly preferred
• Strong written and verbal communication skills
• Excellent organizational and time-management abilities
• Problem-solving mindset with customer-first approach and ability to work under pressure
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Self-driven, target-oriented professional with keen eye for detail and accuracy
• Proficiency in MS Office (Excel, Word, Outlook); familiarity with CRM platforms is an advantage
• Strong interpersonal, negotiation, and influencing skills

• Be part of a leading mobility technology company redefining transportation access
• Work in a dynamic, fast-paced, and collaborative environment where your role directly contributes to business success
• Develop your skills and grow your career in a future-forward company focused on customer experience and innovation
• Gain exposure to a tech-driven, process-focused organization with growing international presence

• Job Type: Full-time, Permanent, Contract (24 months)
• Salary: Up to AED 5,000 per month
• Workplace Type: Onsite
• Work Schedule: Rotational Shifts (Day/Evening)
• Availability: Immediate joiners or candidates serving notice period preferred

If you are passionate about delivering exceptional customer experiences, thrive in a fast-paced environment, and have a sharp eye for detail, we want to hear from you!