Customer Experience Representative
Job Description
Maersk is a global leader in integrated logistics and has been pioneering the industry for over a century. Through innovation and transformation, we redefine what's possible—setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
What's in it for you?
- A dynamic, international environment where your ideas matter
- 25 days annual leave (option to buy/sell 5 days)
- Annual bonus, pension scheme, and family-friendly benefits
- Daily lunch allowance and on-site canteen
- Access to mental and financial health tools through our Employee Assistance Program
About the Role
We're looking for Customer Experience Consultants who are:
- Collaborative – thrive in a team environment and build strong relationships
- Solutions-focused – proactive in problem-solving and process improvement
- Client-centric – passionate about delivering world-class service
You'll be the first point of contact for our customers, ensuring every interaction is professional, efficient, and adds value. This is a role where you'll manage complex cases, work with global accounts, and continuously innovate to improve service delivery.
Key Responsibilities
- Deliver exceptional customer service and manage escalations
- Liaise with global stakeholders and third-party suppliers
- Identify challenges in client supply chains and propose solutions
- Monitor performance and produce KPI reports
- Participate in supply chain projects and continuous improvement initiatives
What We're Looking For
- Passion for customer satisfaction and service excellence
- Strong communication and problem-solving skills
- Ability to work in a fast-paced, evolving environment
- Previous logistics experience is a plus
- Proficiency in Microsoft Office
Ready to make an impact?
Join a team that goes all the way for our customers, society, and each other.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process.
Interested in this position?
Don't miss out on this opportunity. Apply now and take the next step in your career.
About MAERSK
Maersk is the world's leading integrated container logistics company, dedicated to connecting and simplifying global trade to help customers grow and thrive. With over 76,000 professionals operating across 130 countries, we enable global commerce through comprehensive end-to-end solutions that transport goods anywhere in the world. Our integrated approach combines simple product offerings, cutting-edge digital services, seamless customer engagement, and a superior global delivery network. As the premier global integrator of container logistics, Maersk delivers value through four core business segments: **Ocean Services** encompasses our comprehensive maritime operations, including our flagship Maersk brand alongside Safmarine, Sealand, Hamburg Süd, and Aliança. Our strategic network includes key transshipment hubs operated under the APM Terminals brand in Rotterdam, Algeciras, Tangiers, Port Said, and joint ventures in premier locations worldwide. **Logistics & Services** delivers integrated supply chain solutions through five specialized areas: supply chain management, intermodal transportation, inland services, freight forwarding, and value-added services including warehousing, distribution, and trade finance solutions. **Terminals & Towage** operates gateway terminals providing essential landside port activities for carriers, complemented by world-class towage services delivered through our Svitzer brand. **Manufacturing & Others** features Maersk Container Industry's production and sale of refrigerated and dry containers, alongside specialized trading and bulk activities that enhance our comprehensive service portfolio. Through this integrated model, Maersk empowers businesses to navigate the complexities of global trade with confidence, reliability, and unmatched expertise.