Receptionist

Receptionist

Location: Remote (South Africa)

Employment Type: Full-Time

Department: Administration & Operations

Reports To: Office Manager / Operations Manager

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About Lamqora

Lamqora is a modern recruitment and workforce solutions company dedicated to helping businesses attract, hire, and retain exceptional talent. We partner with startups, SMEs, and enterprise organisations to deliver a comprehensive range of services — including Recruitment, Executive Search, Recruitment Process Outsourcing (RPO), Talent Acquisition, Employer Branding, Workforce Consulting, and HR Technology solutions.

As we continue to expand across the UK, Europe, Africa, and international markets, we are looking for a professional, friendly, and highly organised Receptionist to serve as the first point of contact for our clients, candidates, and business partners.

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The Opportunity

As a Receptionist at Lamqora, you will represent the company by delivering a professional and welcoming experience to everyone who interacts with our business. You will manage incoming calls, emails, enquiries, appointments, and administrative tasks while supporting multiple departments with day-to-day operations.

Although this is a fully remote position, you will act as Lamqora's virtual front desk — ensuring all communications are handled promptly, professionally, and efficiently. Every interaction you manage will reflect our brand standards and our commitment to exceptional service.

This role is ideal for someone with excellent communication skills, strong organisational abilities, and a genuine passion for customer service.

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Key Responsibilities

Front Desk & Communication

• Serve as the first point of contact for clients, candidates, and business partners
• Answer and direct incoming telephone calls in a professional and courteous manner
• Respond to email enquiries and online messages promptly and accurately
• Welcome and assist virtual visitors and meeting attendees
• Transfer enquiries to the appropriate departments efficiently
• Ensure every interaction reflects Lamqora's professional standards and values

Appointment & Calendar Management

• Schedule meetings, interviews, and appointments across multiple stakeholders
• Coordinate calendars for recruitment consultants and managers
• Send meeting invitations and confirmations in a timely manner
• Follow up on appointment reminders and manage scheduling conflicts proactively
• Manage virtual meeting room bookings where required

Administrative Support

• Prepare letters, reports, presentations, and business correspondence to a high standard
• Maintain organised digital filing systems and ensure document accessibility
• Assist with document preparation, formatting, and version control
• Update company records and databases with accuracy and consistency
• Support daily administrative activities across multiple departments

Recruitment Support

• Respond to candidate enquiries with professionalism and care
• Schedule interviews with applicants and coordinate confirmations and reminders
• Assist candidates with application-related enquiries
• Support recruitment consultants with administrative tasks as required

Customer Service

• Deliver outstanding service to clients and candidates at every touchpoint
• Resolve routine enquiries efficiently and independently
• Escalate complex or sensitive requests to the relevant department
• Maintain a consistently positive and professional customer experience

CRM & Records Management

• Update HubSpot CRM with accurate customer and candidate information
• Maintain precise appointment records and communication logs
• Ensure all interactions are recorded appropriately within business systems
• Support data quality and accuracy across operational platforms

Office Coordination

• Monitor shared inboxes and coordinate timely responses
• Facilitate internal communications across departments
• Assist with organising company meetings, webinars, and online events
• Support the Operations team with general administrative duties as needed

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Key Performance Indicators (KPIs)

Success in this role will be measured by:

• Call answering and response times
• Client and candidate satisfaction levels
• Appointment scheduling accuracy and reliability
• CRM data quality and completeness
• Administrative accuracy and attention to detail
• Internal stakeholder satisfaction
• Timely and professional handling of all enquiries

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Required Experience & Skills

• 1–3 years of experience in a Receptionist, Front Desk Administrator, Customer Service Representative, Administrative Assistant, or Office Administrator role
• Excellent written and spoken English communication skills
• Friendly, confident, and professional telephone manner
• Strong organisational and multitasking abilities
• High attention to detail with a commitment to accuracy
• Solid computer literacy and comfort navigating digital tools
• Ability to work independently and remain productive in a remote environment

**Preferred