Asiacruit BPO, Inc.
About Asiacruit At Asiacruit, we connect top talent with forward-thinking organizations across industries. Our mission is to help businesses grow through smart, strategic, and people-focused solutions. We support companies by providing high-quality Philippine-based talent for both local and global markets. If you are analytical, collaborative, and committed to enabling business growth, we invite you to apply. About the Role We are seeking a motivated and experienced Spanish Sales Customer Service Representative (CSR) with strong English skills for a mid to senior level role. The ideal candidate will manage Spanish-speaking customer accounts, drive sales through consultative conversations, and deliver exceptional service across phone, chat, and email channels. This role requires a results-oriented communicator who can balance revenue generation with high-quality customer experience in a fast-paced environment. Key Responsibilities Customer Engagement & Sales Handle inbound and outbound sales and service interactions in Spanish, with the ability to confidently communicate in English as needed for escalation or internal coordination Convert inbound inquiries and follow up on leads to meet or exceed individual sales targets and KPIs Use consultative selling techniques to identify customer needs, recommend appropriate products or services, and close sales while maintaining compliance with company policies Support upsell and retention activities such as renewals, add-on offers, and customer loyalty programs Conduct proactive outreach to warm leads and existing customers to expand business relationships Customer Service Excellence Provide comprehensive support across multiple communication channels including phone, email, chat, SMS, and in-app messaging Resolve customer inquiries, complaints, and technical issues with professionalism and efficiency Ensure first-call resolution whenever possible while maintaining high customer satisfaction scores Handle escalations appropriately and follow up to ensure complete issue resolution Administrative & Operational Tasks Maintain accurate customer records in CRM systems, including detailed notes on interactions, follow-up tasks, and sales outcomes Participate in campaign briefings, coaching sessions, and team huddles to align on targets, scripts, and objection-handling strategies Collaborate with cross-functional teams including operations, billing, product, and quality assurance to resolve complex customer issues Meet quality standards for call handling, documentation, and customer satisfaction metrics Contribute to continuous improvement initiatives to boost conversion rates and customer retention Generate reports on sales activities, customer feedback, and performance metrics as required Qualifications and Requirements Experience & Background Minimum 3-5 years of customer service or sales experience supporting Spanish-speaking customers Experience in a mid to senior level sales CSR role preferred Proven track record of achieving sales targets and KPIs in a contact center, inside sales, or telesales environment Experience using CRM and ticketing systems such as Salesforce, Zendesk, or similar platforms Language & Communication Skills Fluent in Spanish (native or near-native proficiency required) Proficient in English (spoken and written) to handle internal communication and complex escalations Excellent verbal and written communication skills in both languages Strong documentation and follow-up practices Ability to adapt communication style to diverse customer personalities and situations Technical & Professional Skills Strong consultative selling, negotiation, and objection-handling skills with a customer-first mindset Comfort with data entry, reporting, and basic analytics Ability to work effectively with multiple channels and communication platforms Proficiency in Microsoft Office Suite or Google Workspace Strong problem-solving abilities and attention to detail Excellent time management and organizational skills Work Environment Adaptability Ability to work in a fast-paced, target-driven environment while maintaining quality standards Flexible to support varied schedules and peak business hours as required Comfortable with performance monitoring and quality assurance processes Self-motivated with ability to work independently and as part of a team Education Bachelor's degree preferred but not required; relevant certifications or proven experience will be considered Preferred Qualifications Experience supporting fintech, e-commerce, travel, or telecom accounts servicing Spanish-speaking markets Familiarity with sales enablement tools, call recording systems, and quality monitoring platforms Knowledge of customer success methodologies and retention strategies Experience with multicultural customer bases and international business practices Local candidates or individuals with legal work status in the country preferred Why Join Asiacruit Professional Growth Collaborative and diverse team
Apply Digital
About the Role Apply Digital is seeking an experienced Project Manager to join our AI-native transformation team, working with world-class clients like Arc'teryx, Lululemon, and Kraft Heinz. This role combines strategic project leadership with hands-on delivery management, requiring someone who thrives in building trusted client relationships while championing digital innovation across strategy, products, platforms, and marketing initiatives. As a Project Manager at Apply Digital, you'll serve as both a project management expert and an agile practitioner, adapting methodologies to meet diverse client needs while maintaining our commitment to excellence. You'll wear multiple hats, acting as a Scrum Master when needed, managing complex budgets and timelines, and serving as a key liaison between cross-functional teams and stakeholders. This position demands a solution-driven professional who can navigate fast-paced environments while keeping project goals in sharp focus. Key Responsibilities Project Leadership & Strategy Develop and manage comprehensive project roadmaps, mobilizing teams against critical milestones to ensure on-time, on-budget delivery Lead end-to-end project lifecycle management from initiation through closure, maintaining strict adherence to scope, quality standards, and client expectations Support estimation processes for project timelines, resource allocation, and cost projections for new opportunities and change requests Contribute to Apply Digital's Project Management discipline by sharing best practices and continuously improving internal workflows Client & Stakeholder Management Serve as primary point of contact for project teams, client partners, and key stakeholders, maintaining transparent communication throughout project lifecycles Build and nurture strong, trusted relationships with enterprise-level clients, ensuring their strategic objectives are met Present detailed status reports and project documentation to clients and internal leadership teams Manage client expectations effectively while identifying opportunities for additional value delivery Risk Management & Problem Solving Proactively identify, assess, and mitigate project risks, understanding when to resolve issues independently versus when to escalate to senior leadership Coordinate all aspects of project delivery including resource management, scope control, budget oversight, and change request processing Apply critical thinking and analytical skills to solve complex challenges while maintaining project momentum Monitor team morale and maintain healthy work environments that promote collaboration and innovation Cross-Functional Team Coordination Facilitate seamless collaboration across diverse teams including Client Services, Strategy, Product, UX/UI, Technology, QA, and Data Analytics Foster a "one team" mindset that breaks down silos and promotes collective ownership of project outcomes Collaborate closely with Program Leads to optimize time management, workflow efficiency, and task prioritization across multiple concurrent projects Utilize servant leadership principles to empower team members and drive collective success Agile Methodology & Tools Champion Agile best practices while remaining flexible to adapt processes based on specific project and client requirements Act as Scrum Master when needed, facilitating ceremonies and ensuring team adherence to agile principles Maintain project hygiene using industry-standard tools including JIRA, Notion, and Google Sheets Drive continuous improvement initiatives within agile frameworks to enhance team productivity and delivery quality Requirements Essential Qualifications 3-4 years of demonstrated experience delivering end-to-end digital solutions in professional services or consulting environments Advanced English proficiency with exceptional written and verbal communication skills for client-facing interactions Proven track record in managing enterprise-level client relationships and collaborating effectively with diverse internal stakeholders Solid experience working within Agile environments, specifically Scrum and Kanban methodologies Proficiency with project management tools including JIRA, Notion, or similar platforms Technical & Industry Knowledge Interest and enthusiasm for Artificial Intelligence, with experience or openness to leveraging generative AI tools, particularly Claude and Gemini, to optimize project workflows Experience working on digital product development; background in CPG, Commerce, or Loyalty programs is highly valued Understanding of digital strategy, product development, and marketing technology ecosystems Professional Attributes Can-do attitude with demonstrated resilience in flexible, fast-paced environments Exceptional time management skills with ability to prioritize tasks based on evolving project needs and strategic importance Strong critical thinking abilities with proactive approach to identifying and solving complex challenges Alignment with servant leadership principles, demonstrating commitment to team empowerment and development **Natural humility