ESB
About the Role Are you looking to begin or further your career in Customer Service? ESB Networks is seeking Customer Service Advisors to join our Customer Care Centre based in Wilton, Co. Cork. This is an excellent opportunity to develop your career with Ireland's leading energy utility while supporting electricity customers across the country. Our Customer Service Advisors support electricity customers throughout Ireland, dealing with and resolving a broad range of customer queries in a dynamic, high-volume environment. As part of a highly skilled, externally CCA accredited team, you will deliver first-class customer service across various customer channels including calls, emails, and application processing. Key Responsibilities Handle external and internal customer queries promptly and professionally across multiple communication channels Listen actively to customers to anticipate and understand their specific needs and concerns Take all necessary steps to satisfy customers' needs efficiently and accurately, communicating solutions through first contact resolution where possible Complete all tasks in a professional manner, consistently prioritising customers' needs while safeguarding their confidentiality Maintain the integrity of ESB Networks IT systems by completing all appropriate updates promptly and accurately Serve as the primary representative of ESB Networks to all customers you engage with, upholding company values and standards Process emergency and loss of supply calls with appropriate urgency and care Handle requests for new electricity supply connections and guide customers through the application process Process meter readings and manage related customer inquiries Address supplier-related queries and coordinate with relevant teams for resolution Schedule and manage work programmes in coordination with field operations Provide comprehensive support to electricity suppliers and trade partners Process applications for new connections, ensuring compliance with regulations and company procedures Support Pay As You Go Metering services and related customer needs Maintain detailed records of customer interactions and follow up on outstanding issues Collaborate with internal teams to escalate complex issues and ensure customer satisfaction Stay updated on industry regulations, company policies, and system changes Work Schedule Customer Service Advisors work 5 days per week on a full-time basis, totaling 36.25 hours per week (7.25 hours per day). Operating hours are between 7:30am-8pm, Monday through Saturday. Shift schedules are provided one month in advance, with flexibility to swap shifts where operationally feasible. Requirements Leaving Certificate qualification is essential Experience working in a customer-focused environment, preferably with a demonstrated track record of providing excellent customer service across various channels Excellent telephone interaction and communication skills with the ability to remain calm under pressure Strong IT and numeric skills, including proficiency with Microsoft Outlook and ability to learn new software systems High level of accuracy and attention to detail in all work activities Initiative and problem-solving skills with the ability to think critically and find solutions Ability to thrive in a fast-paced environment while maintaining quality standards Capacity to learn and apply new systems and procedures quickly and effectively Strong interpersonal skills and ability to work collaboratively within a team environment Flexibility to adapt to changing priorities and operational requirements Professional demeanor with excellent written and verbal communication skills Training and Development Successful candidates will receive a comprehensive onboarding experience including classroom training, on-the-job learning, and dedicated mentoring support. The first 6 months require full on-site attendance in line with our Customer Care Centre's learning and development procedures. Work Location and Flexibility Based in Wilton, Co. Cork, Ireland. Following successful completion of your probation period, you may be eligible for hybrid working arrangements (within the Republic of Ireland) on a 50/50 basis, combining workplace attendance with remote work options. All hybrid working arrangements are subject to ongoing review based on operational requirements and performance standards. Why Work With Us Opportunity to contribute to Ireland's transition to a net-zero carbon future Comprehensive career development through structured mentoring and training programmes Corporate Social Responsibility opportunities to make a positive community impact Active sports and social clubs for work-life balance Extensive networking opportunities across the organization Access to Credit Union services Generous pension scheme for long-term financial security Comprehensive staff well-being programmes and support services Generous parental leave entitlements supporting work-life integration Strong values-based and inclusive culture promoting diversity, equity and inclusion Collaborative team environment guided by Core Values: Courageous, Caring, Driven and Trusted Competitive compensation package and attractive benefits **About
Bang & Olufsen
Reception Assistant - Part-Time Do you enjoy creating great experiences for guests and colleagues? Do you take pride in delivering efficient service and keeping things running smoothly? As our new part-time Reception Assistant, you will join the reception team in Struer as the first point of contact for guests visiting our facilities. A welcoming attitude and a high level of service are therefore essential. You will also play a key role in daily operations, including handling emails, phone calls and managing access cards and office supplies. Key Responsibilities Welcoming and assisting guests, including managing information screens Handling and distributing mail, plus light administrative tasks Ordering, restocking, and maintaining office supplies Coordinating meeting catering and maintaining guest overview Preparing and maintaining coffee stations and common areas Managing access cards, key distribution and meeting room setup Ad hoc daily tasks What You Bring You are well-organized and service-oriented, and you take pride in delivering great service to everyone. You thrive in a role with multiple tasks, and you have a flexible work schedule. Moreover, you bring: A professional approach and a collaborative, team-focused mindset Good organizational skills and attention to detail The ability to handle multiple tasks and prioritize effectively Flexibility in working hours Basic IT skills (e.g. Outlook, Teams, Office) Advanced skills in English and Danish What We Offer You will join a small, focused reception team at our headquarters in Struer as part of the Workplace Experience function. You will work closely with supportive colleagues who all share the same goal: to create a welcoming environment and ensure smooth daily operations for guests and employees alike. Position Details Compensation: Competitive salary and benefits package Working Hours: Approximately 20 hours per week Location: Struer, Denmark Start Date: As soon as possible Travel: Approximately 5% About Bang & Olufsen With around 1,200 employees from over 55 countries, Bang & Olufsen is an agile, inclusive company where flexibility, open communication, and mutual respect are part of our culture. For more than 100 years, we have created luxury audio products that combine beautiful sound, timeless design, and unrivalled craftsmanship. Our headquarters in Struer, Denmark, alongside our international offices, showcases our commitment to innovation in delivering unforgettable audio experiences. How to Apply Submit your CV and application in English by pressing the 'Apply' button. Applications are assessed continuously, so please apply as soon as possible and no later than May 1st, 2026. We encourage you to apply as soon as possible; this advert could be closed before the stated deadline if we receive a high volume of applications. At Bang & Olufsen, we hire based on merit and welcome applicants from all backgrounds. Please focus your application on your skills, experience, and qualifications and refrain from including personal information such as photographs. We're committed to a diverse, inclusive workplace where everyone can thrive, so if you see potential in yourself, even without meeting every requirement, we encourage you to apply.
Pinewoods Technology Services FZE
Customer Support Executive - Immediate Joiner We are seeking a Customer Support Executive to join our team and manage the after-sales process of following up with customers and obtaining required documentation for vehicle rentals. This role requires a minimum of 2 years of experience, preferably within the UAE market (GCC experience will also be considered). What You'll Do: Serve as the primary point of contact post-booking to coordinate documentation with customers and partners Collect, verify, and upload all required documents to internal systems within set SLAs Ensure all customer documentation meets internal compliance and regulatory standards Communicate effectively with internal teams and supply partners to manage documentation flow Follow up with customers via calls and emails to ensure timely submission of required documents Identify and escalate potential issues proactively to avoid booking cancellations Maintain organized records and ensure continuous updates to CRM systems Provide courteous, professional communication at all times and address customer concerns promptly Support additional administrative and compliance-related tasks as required What We're Looking For: Minimum 2 years of experience in documentation, admin, or customer coordination roles (preferably in car rental, hospitality, or mobility sectors) Education: Bachelor's degree (preferred in business administration, communications, or related field) Language Proficiency: Fluency in English is mandatory. Proficiency in Hindi/Urdu or Tagalog is highly preferred Strong written and verbal communication skills Excellent organizational and time-management abilities Problem-solving mindset with customer-first approach and ability to work under pressure Ability to manage multiple tasks and deadlines in a fast-paced environment Self-driven, target-oriented professional with keen eye for detail and accuracy Proficiency in MS Office (Excel, Word, Outlook); familiarity with CRM platforms is an advantage Strong interpersonal, negotiation, and influencing skills Why Join Us: Be part of a leading mobility technology company redefining transportation access Work in a dynamic, fast-paced, and collaborative environment where your role directly contributes to business success Develop your skills and grow your career in a future-forward company focused on customer experience and innovation Gain exposure to a tech-driven, process-focused organization with growing international presence Position Details: Job Type: Full-time, Permanent, Contract (24 months) Salary: Up to AED 5,000 per month Workplace Type: Onsite Work Schedule: Rotational Shifts (Day/Evening) Availability: Immediate joiners or candidates serving notice period preferred If you are passionate about delivering exceptional customer experiences, thrive in a fast-paced environment, and have a sharp eye for detail, we want to hear from you!